Gusto reviews

3.1

45% would recommend to a friend

(1,118 total reviews)

Joshua Reeves

51% approve of CEO

45% positive business outlook

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
5.0
Sep 1, 2017
Recommend
CEO approval
Business Outlook

Pros

+ Gusto has a truly world-class culture. Gusto tries hard to empower their employees and makes sure that everyone is working in super impactful projects. + All of my coworkers are extremely nice and friendly. Everyone at the company cares deeply about the problem that Gusto is trying to solve. “Do the right thing” is one of Gusto’s core values and it shows in everything that we do from our large projects to the small things that people do every day for each other. + Extremely cooperative environment. I have had the opportunity to work on some challenging projects, but management does not drop a project on you and turn away. They provide plenty of support whenever you need it. My coworkers are always extremely willing to help. + Work-life balance has improved a lot over the years. The company actively encourages employees to take time off and I have never felt that I was prevented to do something because of work. + Introspection is a core part of the culture at Gusto. We regularly review the current status of the team and company and we evaluate how things can be better. + Gusto has all of the things you would expect from a Silicon Valley tech firm, but nothing feels over the top. It has amazing benefits, free lunch and dinner, fun social events, and a casual work environment. Additionally, Gusto offers a free trip anywhere in the world after 1 year at the company.

Cons

- The SF office could be nicer, but they've done a great job of making the space feel cozy and welcoming. - There is no time to cruise here at Gusto. Everyone is tasked with ambitious projects with aggressive deadlines.

5.0
Aug 28, 2017

A breath of fresh air in tech

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've been at Gusto for 2+ years and in tech (engineering/product/design at a "Silicon Valley" companies large and small) for 10+ years. I share this because I think it adds a bit of perspective to my review of the company.   + People really, truly cares about our customers. Everybody from support to sales to engineering is passionate about helping others. This all too often gets lost at fast growing startups.   + As an extension of the above...our product and service are incredible. We only compete in markets where we definitively have the best offering, and in my humble view there is a huge amount of potential for the company because we're just scratching the surface.   + The culture is very open. It supports honest, transparent discussion, and decisions tend to be more bottoms-up than tops-down. The executive team is both forthcoming with the information they have and trusting of the teams that do things day to day.

Cons

- Payroll, Benefits, and HR are highly regulated, which somewhat limits our creative freedom. It's a double-edged sword, as abstracting this complexity from businesses is also a big opportunity for us.   - A small thing, but Gusto has a tighter grip on spending than other places I've worked. Compensation is right at market (not above or below), but the company could definitely be more liberal when it comes to team events, happy hours, etc.

3.0
Aug 26, 2017

Great startup, still got lots to learn

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Inclusive & transparent culture - Smart & friendly people

Cons

- Shoeless office (Ask your female employees if they like this) - No 360 reviews for managers - First time managers don't know what they are doing, need more training - So-called empowerment doesn't always exist, this might depend on the manager - No recognition/reward for good work - not very motivating - Lots of projects going on, it's pretty chaotic sometimes, projects get cancelled, directions change. Gusto runs very lean, so everyone is doing a lot. - No value placed on growing the employees' personal & career growth

Viewing 952 - 954 of 1,118 Reviews

Glassdoor has 1,205 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.