Gusto reviews

3.1

45% would recommend to a friend

(1,118 total reviews)

Joshua Reeves

51% approve of CEO

45% positive business outlook

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
5.0
Jun 19, 2017

Great place to work

Recommend
CEO approval
Business Outlook

Pros

- Challenging, but exciting work. You feel like your solving real problems and your given the opportunity to be creative. I came to Gusto to grow and stretch. I am definitely doing that here! - Supportive team. I feel incredibly supported by my peers, as well as the leadership team- professionally and personally. Although we're a growing company, I've had several opportunities to work directly with Staff and have reaped the benefits of working directly with that team. When I experienced a family emergency last year, my team and manager were incredibly supportive in giving me the time I needed to be with my family. - Customer driven. I love working at a company that is so incredibly customer driven. It's not just writing on the wall, it's in every decision we make. - Great perks. Typical tech company perks- food, great benefits package, but also some unique perks like the Flyaway ticket and unlimited PTO - Our product. We have an amazing product that sells itself. I believe in the product and that we'll continue to do well in our space.

Cons

- As with most start ups, lots to do and not enough people to do it. - Our ownership mentality value can sometimes be used by folks in unproductive ways. Because "we're all owners", you'll see projects crop up that a) shouldn't be owned by that individual b) are already owned elsewhere in the business, causing duplication c) aren't broadly shared with the right stakeholders, leading to poor CX or other issues

1.0
Jun 17, 2017

Fake fake fake!! Beware

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free food, kombucha on tap. Nice perks.

Cons

Ageism is a thing. Don't let the perks fool you... recruiters try to wow you with all the perks so they can distract you from how awful the company is. People are fake. You are either in or out. The work life balance is a joke. I would rather go back to working a corporate job because at least you are getting adequately paid to hate your life.

avatar
Gusto Response
8y
We are very sorry to hear that you feel disappointed about your time working at Gusto. We strive to build a diverse community at work where people can be genuine and feel accepted and included. We regret that that wasn’t your experience, so we will certainly take your feedback to heart. If any of our team members feel unhappy at work, we encourage them to reach out to their managers or the People team, who would be more than happy to help.
4.0
Jun 15, 2017

Engineering

Recommend
CEO approval
Business Outlook

Pros

Benefits are pretty solid. 401k matching was recently removed, but that was atypical for a startup anyways. PTO is actually unlimited and employees tend to take an above average amount (at least in my department). We have a sizable customer base and they generally love the product. Engineering is of above average quality. Very good employee retention rate (employees are probably just happy in general). C suite is very transparent about financials and business dealings and decisions. The company culture has a handful of unique elements (e.g. annual company wide camping trip/getaway)

Cons

Offices have become significantly more cramped and overall seem dirtier and less nice than a couple years ago (SF). Catered lunch every day is nice, but the food is often mediocre to bad. Moderate churn in middle management. Building solutions for things like payroll and insurance means a lot of dealings with legislation and boring regulations, which can be uninspiring at best. Occasionally inept individuals become managers and do some damage to departments or teams. I'm slightly underpaid given my amount of experience and peer comparisons.

Viewing 961 - 963 of 1,118 Reviews

Glassdoor has 1,205 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.