Is Gusto a good company to work for?

Gusto has an overall rating of 3.1 out of 5, based on over 1,205 reviews left anonymously by employees. This rating has been stable over the past 12 months. 45% of employees would recommend working at Gusto to a friend and 45% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Gusto?

45% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.4 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (61) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Customer Success Manager (9)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 145 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 132 reviews)); "Everyone is friendly" ((in 28 reviews)); "Company moral and team is great." ((in 27 reviews)); "great work life balance" ((in 26 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 56 reviews)); "You are just a warm body answering calls with little to no training and poor leadership." ((in 42 reviews)); "Data Science has a reputation for good managers." ((in 40 reviews)); "Saying training is poor is being generous." ((in 29 reviews)); "Upper management does not care." ((in 23 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Phoenix , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

Gusto reviews

3.1

45% would recommend to a friend

(1,118 total reviews)

Joshua Reeves

51% approve of CEO

45% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Work/Life balance

3.3

Compensation and benefits

3.2

Culture & values

2.9

Career opportunities

2.6

Senior management

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Gender

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Parent or family caregiver

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Reviews by job title

1K reviews

5.0

Oct 17, 2016

Great people, intellectually stimulating work environment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Really smart and interesting coworkers, lots of cross-team collaboration, opportunities to work on impactful projects and learn continuously, great work environment, building an awesome product

Cons

At such a fast-growing company there are always a million things we could be working on, so we have to be very thoughtful about how we allocate resources - planning and prioritizing are key

Gusto Response

9y

Thanks for sharing your feedback, especially about being thoughtful when it comes to planning and prioritizing. We agree that these two ingredients are key when it comes to scaling a fast growing company and we are baking them into our planning for 2017. As always, please feel free to reach out to the People Team if you should have any suggestions on how we can continue to improve.

5.0

Oct 15, 2016

Good people, strong values, big vision

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

+ Talented and driven coworkers who are also very nice + Founders and senior leaders care a lot — as much about employee well-being as they do about serving our customers + The environment here makes you want to push yourself, but there’s a healthy respect for work-life balance too + Supportive managers, lots of opportunities for growth

Cons

Felt a bit disorganized in 2015 with a lot of projects and a rebrand happening all at once. Much better this year with better planning and new team structures.

Gusto Response

9y

Thanks for the positive words of encouragement! 2015 was a fast and wonderful learning experience for all of our team members, which certainly played into our planning for 2016. As planning for 2017 is underway, we will take our past experiences into light as we think about how to grow the business in a thoughtful and sustainable way. Looking forward to many more years to come.

5.0

Sep 28, 2016

Benefits Operations

Benefits operations

Recommend

CEO approval

Business Outlook

Pros

Great atmosphere, motivated and intelligent coworkers, tons of opportunity to learn and grow, plenty of intellectually stimulating opportunities, engineering and product work very closely with all teams, management genuinely cares about the well-being of employees, great benefits.

Cons

To be successful you'll have to work tough hours, not that management dictates these hours in any way, but just naturally from how smart, motivated, and diligent folks are, keeping up and being a leader for others means really pushing yourself and that's going to require a lot of time.

Gusto Response

9y

We appreciate the insight into your journey at Gusto and couldn’t agree more with your observation on how talented, smart, and motivated our team members are. Although we do encourage our teams to push themselves in a healthy manner, it is also important for them to take the time to ensure that their well-being is also a top priority. Rewards tend to come in ways that some may not realize are all part of the compensation package - for example, one way that we try to reward folks on their hard work is by giving everyone a trip on their anniversaries to allow for rest, relaxation, and a fresh perspective. Another example that encourages long-term savings is an extremely generous 401(k) program. We are always excited to brainstorm ways to better allocate funds towards compensation, and encourage you to reach out to a member of the People Team with your suggestions!

Viewing 979 - 981 of 1,118 Reviews

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