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      Gusto

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      Gusto reviews

      3.1

      44% would recommend to a friend

      (1,118 total reviews)

      Joshua Reeves

      50% approve of CEO

      44% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.4

      Work/Life balance

      3.3

      Compensation and benefits

      3.1

      Culture & values

      2.9

      Career opportunities

      2.6

      Senior management

      Gusto has an employee rating of 3.1 out of 5 stars, based on 1,118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Sep 19, 2025

      Toxic Feature Factory, blindly obsessed with AI

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The compensation is the only good part of this job.

      Cons

      - headlong rush to shoehorn AI into everything, despite protests and very good reasons to avoid this - cutthroat quarterly review cycle - required "stack ranking" -- 15% of us must get "low performance" - feature factory with no regard for tech debt or platform stability - individual bosses have an outsized influence on your ability to succeed and get promoted - middle management pushes foolish pet projects forward without regard to team capacity or best practices - morale is low, and management really doesn't care

      3.0
      Sep 14, 2025

      Changing Tides

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Compensation is pretty competitive (in lieu of actual stock). Codebase is getting a little better to work with from all the modularity work, but there's still so far to go.

      Cons

      Change management is terrible - lots of extreme changes happening in a short amount of time, with little collaboration with affected people. There's also used to be a very empathetic culture, but leadership is very AI-minded now. There's also a dramatic shift to a "high-performance" culture where L4 team lead is now the terminal level (L2 is entry-level) and there's a huge focus on PR count.

      3.0
      Sep 9, 2025

      It was SO nice...at first...I felt duped.

      Customer care specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - amazing cozy places to sit and focus on your work distraction free - Great view of downtown - LOTS of resources to get better at your job - The kitchen is really appreciated; not having to worry about what to eat takes a lot of mental load off.

      Cons

      when I first started the mentality around work balance was FANTASTIC. However, management shifted and it became profit driven ONLY. The focus surrounding a good work balance between email work and phone work became atrocious and the consideration of employee's mental health was disregarded. I hope this has changed in the 6 months I've been gone. The employees deserve to feel like they are doing a good job and they also deserve to avoid feeling overwhelmed with the amount of phone time the company forces employees to take even though the training focuses mainly on written customer service.

      Viewing 97 - 99 of 1,118 Reviews
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      ReviewsGusto reviews

      Glassdoor has 1,205 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.