Gusto reviews

3.1

45% would recommend to a friend

(1,118 total reviews)

Joshua Reeves

51% approve of CEO

45% positive business outlook

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
5.0
Aug 13, 2016
Recommend
CEO approval
Business Outlook

Pros

+ People are really thoughtful and most seem to genuinely care about the customer as well as each other (...at least much more so than other companies I've been a part of). + Challenging problems to solve, both on the technical side as well as business side. Keeps the work interesting and the career path rewarding with a good sense of purpose in Gusto's mission. + Feels big enough to have some serious momentum, but small enough to make a difference. For those up to the challenge and ok with some startup ambiguity, there are lots of opportunities to seize.

Cons

- In 2015 had growing pains through the awkward teenage years of the startup journey. The team 5x'ed, the company re-branded and opened an out-of-state office...not simple when doing at the same time. Probably could have been better, but at least it wasn't much worse. Seems to have stabilized and the trains seem to be running more smoothly again. - Different perspectives on what a 'people first' culture means seemed to have caused some internal discord. Felt like at times there's a tinge of the standard Silicon Valley sense of entitlement, like the bananas aren't organic enough. Management communications and leadership could have been better here.

2.0
Aug 10, 2016

Growing pains, inconsistent expectations, inauthentic

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Smart, friendly folks - Amazing product and a SMB/customer centric approach - Tons of opportunity to have impact

Cons

- Inauthentic - doesn't practice what it preaches; motto of "putting people first" is really about putting customers first to drive revenue without creating the same level of "putting people first" for its own employees - Slow growth = fewer career opportunities, however this is the reality of any startup; most teams also moving to Denver - Culture, happiness level differs across groups - product/engineering in general is happier while sales/marketing, less so

1.0
Jun 28, 2016
Recommend
CEO approval
Business Outlook

Pros

I will say because of the hiring from some of the lower level people, most people are accepting and friendly, and thus the bright people hired other creative, bright minds. Then when you see good people, that are stellar at their jobs, getting let go, you know something's wrong.

Cons

I worked here for basically a year. And it's like all the other reviews that are real state. This place is one big lie to be honest. They've started that whole thing where when you are hired, they are like HEY write a review on glassdoor about us right now, it's apart of your training. Which in itself, is deceptive. They claim that they are one big happy family, In reality there is an "in" crowd, and if you're not in it, you have to walk on egg shells and you never really know if your job is secure. They claim that they are in it for the long haul and that you should take vacation when you need it, and have a good work life balance. In reality, they over worked everyone, trying to hit quarter targets, and didn't pay anyone overtime or give anyone a bonus. They had to switch a bunch of people over to hourly to avoid work regulation law suits. They worked everyone to the bone, to where we couldn't have lives outside of the office, and then when this was brought up to hire ups, we were scolded. They say they look at people as people, and that you are not a resource like at other companies. Well at least at other companies they don't just blatantly lie about it. They worked everyone to the bone, and eventually laid off over half the Growth team, which included Sales and Marketing. They set up bogus PIPs that were lose lose situations, where the quotas were unattainable, and the work done to achieve crazy numbers was devalued. Then they made it seem like it was your fault when they let you go, even though later higher ups admitted they had screwed up in hiring, Which still doesn't make sense, because if they had as much as they said they did, and they cared about people, People could have still technically kept their jobs, as they were fulfilling about 140% of their role and definitely working more than what they were being compensated for. Would stay away from this place.

Viewing 988 - 990 of 1,118 Reviews

Glassdoor has 1,205 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.