Is Gusto a good company to work for?

Gusto has an overall rating of 3.1 out of 5, based on over 1,205 reviews left anonymously by employees. This rating has been stable over the past 12 months. 45% of employees would recommend working at Gusto to a friend and 45% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Gusto?

45% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.4 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (61) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Customer Success Manager (9)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 141 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 127 reviews)); "Everyone is friendly" ((in 30 reviews)); "Company moral and team is great." ((in 30 reviews)); "Unlimited PTO and incredibly difficult to get fired (if you consider that a "pro")." ((in 24 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 56 reviews)); "Poor leadership and company culture" ((in 42 reviews)); "Data Science has a reputation for good managers." ((in 39 reviews)); "4) Poor management" ((in 37 reviews)); "Saying training is poor is being generous." ((in 28 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Phoenix , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

Gusto reviews

3.1

45% would recommend to a friend

(1,118 total reviews)

Joshua Reeves

51% approve of CEO

45% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Work/Life balance

3.3

Compensation and benefits

3.2

Culture & values

2.9

Career opportunities

2.6

Senior management

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

1K reviews

1.0

Jun 22, 2016

The Worst Kind of Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

All the typical perks of a startup, free food, open work space, commuter benefits, etc. The free flight after a year is great, however, many people are fired or leave before reaching 12 months.

Cons

This is the worst kind of company, led by the worst kind of people. They preach one thing and do another. They smile to your face and treat you like crap when things get tough. The positive reviews they had early on were because they forced employees to fill out a review of the company during their onboarding process, well before the "honeymoon" phase turned into a cold reality: you're stuck in a job you hate, being overworked by people who don't care a lick about you or your family. Look at how the reviews have been trending for a while now.

Gusto Response

9y

Sounds like you had a rough time, and it saddens us to hear that you didn’t feel supported. We are very open to feedback, and learning about what felt inconsistent. In the past months, many efforts have been rolled out to address feedback from Gusties (including a task force to take action on feedback from companywide survey results (10 initiatives are underway as a result), revamp of compensation, iterations on performance management, piloting of L&D programs on feedback and for new leaders, etc). We continue to iterate and improve, as the company is evolving quickly, so our programs need to reflect that. We encourage folks to feel empowered to take time off, and talk to the People team if they do not feel supported in this. We had been asking for new employees to add Glassdoor reviews about their *interviewing* experience while it is still fresh on the mind. This feedback allows for us to evolve our candidate experience based on highlights and lowlights. We agree that asking a new employee to rate their experience at Gusto would not be beneficial.

1.0

May 30, 2016

Awesome in theory, terrible in practice.

Payroll tax resolution

Recommend

CEO approval

Business Outlook

Pros

Free Food, unlimited PTO, team activities, free alcohol

Cons

Time inefficiencies, lacking leadership, ineffective management, hypocrisy, non-merit based evaluations

Gusto Response

10y

We appreciate your honesty and are working towards overcoming many of these startup challenges. Our company-wide surveys provide us with feedback from our team members and the main constant is performance development along with the development of our PE team. We listened to the feedback and 2016 is full of thoughtful plans to help provide our PEs the guidance and tools needed to empower their teams.

4.0

May 16, 2016

Solid leadership, Great Work Atmosphere

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Very thoughtful leadership team - Long term thinkers - Whole team is bought in - Employees given room to explore and operate on their own

Cons

- Can be a little too kumbaya at times: some Silicon Valley-style label changes (e.g. People Empowerer instead of Manager), but minor gripe

Gusto Response

10y

Thanks - we appreciate the feedback on the pros and the cons! Glad it has been a positive experience so far. :) On applying a new vocabulary to traditional terms, totally hear you that it can feel like overhead; for Gusto, it’s one way to reinforce culture and provide an avenue to explain it.

Viewing 991 - 993 of 1,118 Reviews

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The Worst Kind of Company

Awesome in theory, terrible in practice.

Solid leadership, Great Work Atmosphere

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