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      Gusto

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      Gusto reviews

      3.1

      44% would recommend to a friend

      (1,118 total reviews)

      Joshua Reeves

      50% approve of CEO

      44% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.4

      Work/Life balance

      3.3

      Compensation and benefits

      3.1

      Culture & values

      2.9

      Career opportunities

      2.6

      Senior management

      Gusto has an employee rating of 3.1 out of 5 stars, based on 1,118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Apr 20, 2016

      Pretty typical startup experience

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Solid product, easy sell (because I think it's actually good). Company has a pretty good outlook, I think overall they will do well. A few really awesome coworkers and a manager who rocked in terms of leadership, personal growth, and direction for the team.

      Cons

      A lot of soap-boxy speech by individuals who idolize their jobs. Also the company preaches about how they are so unique and different, "anti-corporate", etc. I have worked in corporate America and this is pretty much the exact same thing (with a cooler office environment and free meals, but also lower pay). Some of the root issues found in any workplace become exacerbated due to the high number of millennials who believe they are entitled to hold leadership positions so they can boss other people around, despite having proven very little in terms of actual ability to perform or personal work ethic. I see the company attempting to resolve these issues by hiring individuals who actually are qualified to lead, so this might sort itself out, with time. Not a ton of engineering resources for internal enhancements, which can make doing my job difficult sometimes. Some toxic energy here. Most people at the individual contributor level consistently feel job anxiety. It is the type of environment where it feels like you could make one mistake and be fired. Or make no mistakes, and still be fired anyway.

      avatar
      Gusto Response
      10y
      Happy to hear that you enjoy working with your teammates and that your PE is excelling in providing empowerment to both yourself and the team. Job anxiety is not something we want any of our employees to ever feel. In your regular 1-1s with your PE and programs such as GustoFIED, job performance and expectations should be known. We would appreciate spending time with you to discuss how to calm anxiety, and would love to chat with you about this if you are comfortable. The more we know, the more we can do to help.
      1.0
      Apr 19, 2016

      Don't be fooled

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      1) High-growth environment where you can learn a lot. 2) You'll be working with smart people.

      Cons

      1) The company claims to be mission driven. They are delusional. Employees are treated like resources. They don't focus at all on the employer <> employee relationship internally (selling this vision can only happen successfully if you do it well internally). 2) Work/life balance is horrible. You will be slaving away. You will be expected to be in the office at 8pm. You will be expected to work on weekends. My manager would regularly schedule meetings in the late evening. 3) Compensation is way below market (both salary and equity). They claim that there should be a premium for working at Gusto. The interesting thing is that Google, Facebook, Slack, etc. (just to name a few) don't claim that. They pay well and offer a great work environment. 4) CEO makes decisions based on listening to a few confidants at the company. Decisions are made in a black box and the company is told lies at the company-wide meetings.

      avatar
      Gusto Response
      10y
      We are truly sorry that you did not have a positive experience at Gusto. Our value of ownership mentality is intended to empower Gusties to own their schedule - especially when it comes to regular evening and weekend expectations. We encourage Gusties to talk with their individual PE about this, and if they aren’t comfortable, to connect with the People team, who can provide support through coaching on how to talk about this and/or speak with your PE directly about the team’s hours. With regards to compensation, as a startup grows, compensation evolves to adapt to the balance of incentives and company stage. Compensation updates were made recently across several functions to reflect the latest stage of growth, and we continue to monitor this closely. Being transparent is one of our core values. Our bi-monthly company-wide meetings are intended for all team members to get deep insight into the state of our business. From sharing our company financials to providing staff meeting summaries, we want you to know what is going on inside Gusto. If any of our employees ever have questions or want additional context,, we highly encourage them to meet with their PE, attend an AMA with Josh, ask any staff member, or reach out to our People team. We’re always happy to answer your individual questions.
      4.0
      Apr 4, 2016

      Good Place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - good culture, fun people, great office

      Cons

      - slightly disorganized...probably have figured this out more as they have become more stable

      avatar
      Gusto Response
      10y
      Thanks for sharing your perspective on working at Gusto! We are always excited to find ways to improve and as we are invested more in planning this year, appreciate any and all feedback on how we can improve this further. Please feel free to reach out to your PE or the People Team - we love feedback!
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      ReviewsGusto reviews

      Glassdoor has 1,205 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.