Gusto reviews

3.1

44% would recommend to a friend

(1,118 total reviews)

Joshua Reeves

50% approve of CEO

44% positive business outlook

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
5.0
Apr 27, 2016

Best place to get ahead!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Gusto is the type of place where you can make a ton of impact very quickly. People are very open to having others jump in and help on projects, which allows folks to get all kinds of different experiences. There is no one way in which things have to work and people are always looking to make things better and more efficient. - The leadership works hard to make sure that employees know that they are being appreciated. The HR team bends over backwards to provide state of the art benefits programs (including an insane 401k program which includes up to 8% matching, ability to early exercise, no golden handcuffs after 3 years of tenure, reproductive benefits, an awesome maternity/paternity package) and the Golden ticket program, allowing employees to travel abroad on the Company's dime). - I get a lot of autonomy to spearhead initiatives and work at my own pace. Yes, there is A LOT to do - this is a quickly growing start-up and we need to work hard to keep the momentum going. HOWEVER, when I need to be out or take a long vacation, everyone is extremely supportive. I never feel like I have to stay late - I sometimes stay late because I want to. I think that a lot of other people are in the same boat. It's exciting to be working at a place that's building new products and it's ok that we have to work late sometimes to be able to move us forward. That said, most of the office clears out by 6pm, so I'm very confused by the other reviewers saying that they are made to work long hours. - The culture is amazing - everyone is very kind, helpful and intelligent. I'm friends with many of my co-workers and we do things outside of work every week or so. The vibe in the office is very lively and many of the visitors I've brought to the office for lunch or dinner have commented that many people are smiling and there is a noticeable happy energy in the office. - The leadership is very positive and driven. They work hard, but they also set the tone for work-life balance by going abroad for vacations, completely disconnecting from work.

Cons

- We are growing very quickly and that means that sometimes the managers do not have time to mentor and develop their employees. This is a good and a bad thing. It will work perfectly (and is very empowering) for those who can do their own legwork to figure out where they want their career to go. It will not work for those who expect to be spoon-fed or who don't like ambiguity. - While I love the idea of having values such as "do the right thing" or "put people first" (not officially a value, but this phrase is used often), these values are constantly getting misconstrued and I wish that the management should set employee expectations as to the limits of these values.

5.0
Apr 23, 2016
Recommend
CEO approval
Business Outlook

Pros

- High opportunity for impact - Smart, talented, hard-working people (at least in Engineering, Product, and Design) - Growing company with promising business prospects - Big focus on culture in both hiring and the way the company is run

Cons

- Some churn and difficulty in teams outside of Engineering/Product like Sales - Classic startup work/life balance challenges. Because of opportunity for impact and leadership being full of people who are perfectly ok w/ 60+ hr work weeks, you can feel obligated to work a lot as well. - Work on engineering team is pretty simple. There will probably be more interesting work to do in the future as the product and user-base matures but most of the work being done right now is fairly simple. This is, of-course true at a lot of silicon valley companies and is not unique to Gusto. Nonetheless, for someone interested in technical growth (as opposed to managerial growth) it can seem limiting.

avatar
Gusto Response
10y
Glad to hear that your experience at Gusto has been positive so far. Definitely let your PE or the People team know if you’d like to connect about managing your working hours and/or want to discuss how that’s going for you. Keep us honest on transparency and culture and keep the feedback coming!
1.0
Apr 22, 2016

Used to be good

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You're working with very smart people who become your close friends. Free meals, and a great product which is truly working to revolutionize the broken payroll/HR industry.

Cons

Expectations for employees are well above what is possible due to product limitations, constantly changing personnel and direction. Employees are not set up for success and live in fear of being let go at any moment despite good performance. Management is like an old boys club of Ivy league grads and heavy favoritism plays a part into who gets opportunities versus who does not. This is not at all a meritocracy. Gusto drills it's values into every employee's head to where you could recite them in your sleep, but in the past 8 months, actually living up to these values has all but been abandoned. The commonly recited slogan is "Humans are not resources" though this is EXACTLY how employees are treated. I agree with every single critical review here and as you can see there is a running theme. You can't expect for the company to do well, and for employees to be passionate about company goals when employees themselves are not treated properly. There is very little recognition for success, but if you're not doing well, don't expect to be given any feedback or even keep your job. The facade of culture and community is trumped by an underlying sense of resentment that is growing amongst employees, and management and the people team seem to refuse to admit or recognize this. There is absolutely zero career development and the lack of titles does not set up anyone for success for the future of their career. I understand this was done to avoid egos developing internally, but there are definitely huge egos within Gusto that have nothing to do with job title. Many employees are overqualified for their job titles, and not given any room to grow within the company. All management and upper level positions are posted on our career website, no promoting from within.

avatar
Gusto Response
10y
Thank you for taking the time to share your views, and I’m sorry that your experience at Gusto did not live up to expectations. We take these reviews incredibly seriously, and are appreciative of folks who share their opinion on what is and is not working. While not perfect, and there is still a long journey ahead of us with much to be done, we hope we are taking steps in the right direction. In the last 8 months, your team went through a lot of change - changes in leadership & goals, and understandably, that led to concerns, which we have taken to heart. In that same timeframe, career levels, attributes, and performance development have been launched and we continue to collect feedback to improve them. We continue to focus on better strategic planning, goals setting, hiring of experienced leadership, and development of existing leadership. If you have ideas that you’d like to share, please do! While you are no longer at the company, you are still part of the Gusto community and your opinion is very much appreciated.
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Glassdoor has 1,205 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.