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      Gusto

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      Gusto reviews

      3.1

      44% would recommend to a friend

      (1,118 total reviews)

      Joshua Reeves

      50% approve of CEO

      44% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.4

      Work/Life balance

      3.3

      Compensation and benefits

      3.1

      Culture & values

      2.9

      Career opportunities

      2.6

      Senior management

      Gusto has an employee rating of 3.1 out of 5 stars, based on 1,118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      5.0
      Mar 6, 2016

      Amazing opportunity to grow and challenge yourself

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      1) Ownership mentality - you are entrusted with a ton of responsibility to fix problems and figure things out. This means the bar is high and there's not much hand holding, but you are 100% empowered and given the freedom to problem solve & execute. I feel challenged and excited every single day. 2) Smart, talented people with NO egos - your colleagues are smart, appreciative, thoughtful, and genuine. They put the team first before themselves and care deeply about you, the team, and the customer experience. 3) Culture of feedback and growth mindset - not only do people care about you, but they also care about your growth. Feedback culture is very strong here, and we work hard to make sure everyone is improving. Sometimes constructive feedback is a tough pill to swallow, but if you have a growth mindset, this is the best thing that can happen to your career.

      Cons

      1) More focus on internal planning - 2015 experienced crazy growth, so it felt like the company was moving 100 mph and changing strategy fairly frequently. In 2016, we are seeing a lot of energy and thoughtfulness put into 2016 planning and long term strategy. This is an most welcomed change! 2) Hours are long since it's a startup. Things move fast here and there's a GSD mentality (which is a great thing!). But hours are long.

      avatar
      Gusto Response
      10y
      Glad to hear that you are empowered to take on challenging projects at Gusto, and appreciate the no egos culture. Couldn’t agree more that growth mindset is valuable. With regards to 2016 plans, thanks for recognizing that effort - we too hope that the investment in being more thoughtful and strategic will be beneficial for the long-term. Related to hours, we highly encourage you to chat with your PE about how to make things sustainable. Companywide efforts like unlimited PTO, Gusto-ppreciation, and Gustaway aim to encourage team members to take the time off that they need to rest and recharge. However, it’s important to have discussions about the day-to-day sustainability too. If you don’t feel comfortable chatting with your PE, please talk to the People team. We are here to help.
      5.0
      Mar 3, 2016

      Enabling people to do the best work of their lives

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing mission with laser-sharp people who are aligned on values and motivation

      Cons

      Typical challenges of fast-growing start-up: lots to do, not as many resources to do it

      avatar
      Gusto Response
      10y
      Thanks for being part of the journey! Glad to hear that you’re enjoying the Gusto experience thus far. If you have insight or ideas on how we can overcome fast-growing start-up challenges, we’re all ears on the People team.
      1.0
      Feb 22, 2016

      Toxic

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      A few really intelligent, kind people here. Free food in the kitchen, product is making a positive change to the payroll industry.

      Cons

      Want to succeed at Gusto? Do mountains of grunt work with a smile on your face. Tell upper management that your feel empowered doing this. Do not mention how efficiency could be increased tenfold if you could only implement process A, or have engineering help with project B - you are not here to make to make strategic decisions. Leave the big picture stuff for the managers with the MBAs and Harvard degrees. Adopt the company values as your holy commandments - and for the love of God don't question them. In fact question nothing, and try to slip into as many conversations as you can how you love to delight our customers (note - never joke about this turn of phrase, there is absolutely no joke to be made here). Bonus points if you can insert '#sometritegustobuzzwords' in all of your emails. Accept that god awful management decisions are excusable because that's 'the start-up life' - just sweep under your bulging rug of denial the fact that there are 300+ employees now, and experienced, Ivy lead execs running the show. The key to success here is to eat, sleep and dream Gusto - it's easiest to achieve this by emulating followers of a religious cult. Heads up - be aware that 'success' at this company means avoiding getting laid off, working 10 hour days (no lunch break) minimum, and performing menial, repetitive grunt work. Drown out any ridiculous thoughts of career growth right now - this is easily achieved by reminding yourself that this is a company with no titles and no egos, and consequently no pride, no recognition, and no job title to put on your resume for future recruiters.

      avatar
      Gusto Response
      10y
      Thank you for opening up about your experience as an employee at Gusto. We genuinely want to hear your ideas about how to allow culture to grow more organically (i.e., what can we stop, start, continue). I’m sorry to hear that you haven’t felt empowered when sharing ideas in the past and that your work is not fulfilling. We encourage you to reach out to the People team. In case it’s helpful context, the decision to remove titles was based on the reflection that we are a no egos culture that didn’t care about titles. At the time it was announced, we only heard positive feedback that it was so true to our culture, so thank you for sharing your perspective. In terms of career growth, look out for the level attributes that are rolling out this month, which will be a mechanism for career development. Would love your feedback on that front. We also hope that if you feel your ideas and contribution to your team are not being accepted that you please reach out to the People team. We are grateful for any feedback that you might have that can improve the employee experience.
      Viewing 1006 - 1008 of 1,118 Reviews
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      ReviewsGusto reviews

      Glassdoor has 1,205 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.