Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Gusto

      Is this your company?

      Gusto reviews

      3.1

      44% would recommend to a friend

      (1,118 total reviews)

      Joshua Reeves

      50% approve of CEO

      44% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.4

      Work/Life balance

      3.3

      Compensation and benefits

      3.1

      Culture & values

      2.9

      Career opportunities

      2.6

      Senior management

      Gusto has an employee rating of 3.1 out of 5 stars, based on 1,118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      5.0
      Feb 21, 2016

      Thoughtful, authentic, and fun

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      + We genuinely try to live the values we have, and when we don't, appreciate feedback so we can change how we do things + People care...and are smart and fun + Thoughtful touches (e.g., mints on the desk when we moved, kindness wall, etc) + Shoes off in the office! + Gustaway, Gusto-ppreciation, etc - all are above and beyond in investing in the culture - both to connect community, and to make individuals feel supported + Freakin' impressive execution...between rapid growth, rebranding, opening a new office, and launching benefits & workers' comp, pretty incredible what the team has achieved in the last few months Best place I've worked. Love the people, my team, and the passion we all bring to work every day.

      Cons

      Gusto has grown super quickly over the past year. We're still a startup and still figuring things out. For anyone who has been at a high growth startup before, you'll appreciate how amazing this place is in comparison.

      avatar
      Gusto Response
      10y
      We appreciate your appreciation for being part of the Gusto team and noticing touches like our homey and shoeless offices help us to create a productive and comfortable work environment. We’re glad you’ve found the events and traditions that were intended to reflect our culture and build our community, have inspired you to do great work. It is also extremely important to us that our employees feel appreciated and know that Gusto cares about our employees. We love brainstorming new ways to bring our teams together such as our annual Gustaway, Gusto-ppreciation, and other “delightful” surprises. 2016 is going to be a year where we not only continue these key pieces, but also create and evolve new ones - we are very excited! As always, feedback is something that we as a culture look forward to and we are always looking for ways to improve. Please be sure to reach out to your PE or the People team if you should have any insights on this!
      1.0
      Feb 12, 2016

      Hypocrisy

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work that is actually attempting to fix a broken industry. Some really wonderful, positive people here.

      Cons

      This company is the epitome of hypocrisy. The hierarchy is strong and heavily layered for such a small size. "We're all about people" is a mantra constantly recited here, but it's almost comical in how little time, efforts, money, or interests are directed at helping/building internal employees. Growing pains and "startup life" is used as an excuse to treat people like they're expendable and keep people in their places without promoting or compensating them. Management views humans as resources, oh the irony. They expect employees to live, eat, breathe, and sleep Gusto and expect them to do it with a smile on their face as if so lucky to be there- the arrogance is gut-wrenching. Walk into our office, our people look spent. This company does not care about people, it's a cold-blooded business just like every other startup in SV. Call a spade a spade.

      avatar
      Gusto Response
      10y
      We would love to connect with you directly about how we can improve the Gusto employee experience and partner with you on ideas to close this gap. We invite you to share your ideas on how we can address some of the concerns raised. In case it’s helpful - there’s a performance development effort, and a compensation project underway that will be rolling out in the first half of this year. We also hope you had a chance to take advantage of Gusto-appreciation to rest and reflect, which was announced shortly after this post was written.
      2.0
      Feb 4, 2016

      Looks great from the outside - be mindful.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      'Hot Start-up' - great for young folks hoping to enter on the ground floor of something that might change the way things have been done for the last 50+ years. Great mission and overall game plan.

      Cons

      Young, entry level managers - no accountability until things get out of control. No direction within the company. Very unclear with regards to internal growth opportunities. Don't join this company if you have a clear career path in mind - they are not focusing on their employees. They are focusing on an image to throw towards the start-up community in order to bring on investors.

      avatar
      Gusto Response
      10y
      Thank you so much for reaching out to us. Career development is a huge priority for us in 2016, after a year of rapid growth in 2015. We are absolutely committed to staying true to our values, and appreciate your candor on your experience with your particular PE, and encourage Gusties to talk to the People team and/or their leadership to make sure that this is being addressed. To date, we’ve been relying on employee transparency through engagement surveys and direct conversations to ensure that we are on-track. As a company that’s been rapidly growing, we are committed to developing a thoughtful employee experience, and are sorry that your experience was not reflective of this.
      Viewing 1009 - 1011 of 1,118 Reviews
      Related searches: Gusto jobs | Gusto salaries | Gusto benefits | Gusto interviews
      ReviewsGusto reviews

      Glassdoor has 1,205 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.