Is Gusto a good company to work for?

Gusto has an overall rating of 3.1 out of 5, based on over 1,204 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 44% of employees would recommend working at Gusto to a friend and 44% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Gusto?

44% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (61) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Customer Success Manager (9)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 147 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 120 reviews)); "Great people and teams" ((in 31 reviews)); "Great work life balance" ((in 29 reviews)); "Everyone is friendly" ((in 28 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 51 reviews)); "Data Science has a reputation for good managers." ((in 42 reviews)); "The majority of teams are toxic AF and senior leadership is so disconnected from the realities of EEs and our customers." ((in 38 reviews)); "4) Poor management" ((in 38 reviews)); "Inadequate training" ((in 24 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Phoenix , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

Gusto reviews

3.1

44% would recommend to a friend

(1,117 total reviews)

Joshua Reeves

50% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Work/Life balance

3.3

Compensation and benefits

3.1

Culture & values

2.9

Career opportunities

2.6

Senior management

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,117 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Nov 4, 2015

Outstanding!

Customer success

Recommend

CEO approval

Business Outlook

Pros

I've worked at a few different companies in my career, and nothing compares to Gusto's culture. Gusto's mission is centered around putting people first, and this is definitely reflected within the company. The company's six core values are not just talk; I see these values actually embraced every day, including by Josh and the other leaders of the company: - Ownership Mentality - Don't Optimize for the Short Term - We are all Builders - Go the Extra Mile - Do What's Right - Be Transparent The company maintains a creative, comfortable, and open environment to maximize collaboration, passion, and hard work. We're growing rapidly, and processes and projects change frequently; but this keeps things exciting!

Cons

My friends are pretty jealous that they don't work at Gusto. I wish that Finnley, the office dog, sat right next to me. ...okay in all honesty, I can't come up with anything good for this section.

5.0

Nov 4, 2015

A Company That Cares

Software engineering

Recommend

CEO approval

Business Outlook

Pros

What I enjoy most about working at Gusto stems from the transparency here and the readiness to evolve. When people are disappointed by an aspect of working here, there are many platforms to express it. This includes the quarterly culture surveys, our biweekly 1:1s, monthly retroactive meeting and the weekly AMAs, where you ask members of the Staff (executives) anything that's on your mind, just to name a few. Best of all, when it's clear that the employees want to see something change, the change comes more often than not. When we expressed that peer review feedback was lacking, the People team put together a performance development program. When our org structure was holding us back, the leads adjusted quickly. When employees wanted a 401k, the People team arranged a plan. When the engineers expressed a desire to have a hackathon, we organized one a few months later. The change here is constant, and Gusto is always striving to keep us satisfied.

Cons

Because we're still really small and trying to do so much at once, a lot of the kinks in our processes are still being worked out. We're trying a lot of things for the first time, so you have to be ready for the bumps that come along the way. The good news is that we always try to learn quickly from our mistakes and adjust.

5.0

Nov 3, 2015

Lives up to the hype

Customer care

Recommend

CEO approval

Business Outlook

Pros

Everyone is empowered to work hard. Everyone has value. Everyone is cared for. Gusto is a role model for how to treat employees.

Cons

The hours are long, but that is to be expected in a start up while we're building so many awesome things.

Viewing 1033 - 1035 of 1,117 Reviews

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Benefits Onboarding Advocate

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