Pros
Member Operations is actually a wonderful team led by good people. It is a positive work environment and the managers are so good at their job.
Cons
Upper management at Gusto has completely lost touch. They have made it clear that anyone on CX or Sales are essentially second class citizens- they are exempt from most of the nice perks the rest of the company gets. Internal Mobility is all but gone- we haven't had an internal job posting in nearly 6 months. Pay increases are non-existent and Gusto is doing everything they can to pay as little as they possibly can. They JUST rolled back Unlimited PTO- now if you have been at the company for less than a year you only get 10 days of PTO for the year- which is horrendously low. Layoffs were announced on a random Wednesday with no warning and the CEO's speeches in our all hands meetings are becoming more and more tone deaf. They have started to prioritize profit over their employees and customers and it's really starting to show. I wouldn't bet on Gusto actually reaching an IPO- it seems like the company prospects are looking more dismal by the day.
