Gusto reviews

3.1

44% would recommend to a friend

(1,117 total reviews)

Joshua Reeves

50% approve of CEO

44% positive business outlook

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,117 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
5.0
Jun 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Since joining Gusto almost 2+ years ago, I have gotten to build a business, learn from my peers and senior leadership, and grow a team of incredible people. + Ownership mentality is a real thing. The company places emphasis on trusting in individuals to learn, grow, and achieve goals. If you ask for help, there is always tremendous support. For me, this ability to work autonomously and conquer new challenges every day is is invaluable. + Fun, energetic workplace. Both our Denver and SF offices are dynamic places to be. Some days, there is a literal buzz in the air. Dress code is casual and, of course, you can wear your favorite slippers or socks. + The PEOPLE here are talented, smart, and driven. I'm constantly learning new things from my peer group, the people on my team inspire me with their work ethic and desire to grow, and senior leadership takes time to engage with Gusties at all levels. + The benefits: great health insurance options, a "Flyaway" (1 year ticket anywhere) on your 1 Year Anniversary, packages for new parents, fertility options to name a few. Our HR team is thoughtful in making selections while doing the right thing for our stage in the business. + The culture is truly accepting and open. I feel like I can be my true self at Gusto and I am confident that my peers value me as much for my differences as similarities. + Equity for all employees. Our finance team has constructed one of the most thoughtful equity offerings in the Valley to make everyone owners of the business. + The company is doing really well and doing things the right way. Given the complexity of our business and the importance of staying compliant, I'm proud of the way we've built our business while still moving fast. We've got big goals and we continue to focus on the customer and why we're building this business - to create a world where work empowers a better life.

Cons

- The SF work space is not the Taj Mahal but the great snacks, meals, couches and other comfy seating, location in SoMa next to cafes, bars, South Park, and other neighborhood gems make up for it. - I gave work/life balance 4 stars. For the most part, I'm the reason for lack of balance. However, there are a handful of times each year, when we stack too many things into one time period and work/life balance becomes difficult to achieve with even the most disciplined approach. That said, I have control of my schedule, there's unlimited PTO, and senior leadership is getting better at pacing intensive work periods and prioritizing more ruthlessly. - I gave compensation 4 stars. I'm VERY happy with my benefits & compensation. That said, at this stage in my career I prioritize equity, great benefits, the culture/people and career opportunities over pure cash comp. If you're looking for cash comp at 100th percentile of market, you may be disappointed. If you take the view of total compensation, you'll be happy.

1.0
Jun 17, 2017

Fake fake fake!! Beware

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free food, kombucha on tap. Nice perks.

Cons

Ageism is a thing. Don't let the perks fool you... recruiters try to wow you with all the perks so they can distract you from how awful the company is. People are fake. You are either in or out. The work life balance is a joke. I would rather go back to working a corporate job because at least you are getting adequately paid to hate your life.

avatar
Gusto Response
8y
We are very sorry to hear that you feel disappointed about your time working at Gusto. We strive to build a diverse community at work where people can be genuine and feel accepted and included. We regret that that wasn’t your experience, so we will certainly take your feedback to heart. If any of our team members feel unhappy at work, we encourage them to reach out to their managers or the People team, who would be more than happy to help.
1.0
Aug 4, 2021
Recommend
CEO approval
Business Outlook

Pros

The Unlimited Paid Time Off

Cons

I was with Gusto for over 2 years. The first year was bliss, the second year took a dark dark turn. Everyone is over worked and under supported. Everyone I spoke with on my team says they cry 2-3 a week, if not everyday. Managements advice is always "The why behind our decisions" and "we are just in a rough spot but it will get easier soon" trust me it does not get easier. I used to highly recommend Gusto as a place to work but now I am telling everyone to never apply there. Coworkers are very very nice but we don't need friends, we need a healthy strong place to work. Customer support is so behind on customer tickets that mandatory overtime every week is enforced- while this is legal, it is unheard of... if you want to have a job that has work life balance, or allows you to actually BREATHE when you clock out then DO NOT WORK FOR GUSTO

Viewing 22 - 24 of 1,117 Reviews

Glassdoor has 1,204 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.