Gusto reviews

3.1

44% would recommend to a friend

(1,117 total reviews)

Joshua Reeves

50% approve of CEO

44% positive business outlook

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,117 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Feb 12, 2016

Hypocrisy

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work that is actually attempting to fix a broken industry. Some really wonderful, positive people here.

Cons

This company is the epitome of hypocrisy. The hierarchy is strong and heavily layered for such a small size. "We're all about people" is a mantra constantly recited here, but it's almost comical in how little time, efforts, money, or interests are directed at helping/building internal employees. Growing pains and "startup life" is used as an excuse to treat people like they're expendable and keep people in their places without promoting or compensating them. Management views humans as resources, oh the irony. They expect employees to live, eat, breathe, and sleep Gusto and expect them to do it with a smile on their face as if so lucky to be there- the arrogance is gut-wrenching. Walk into our office, our people look spent. This company does not care about people, it's a cold-blooded business just like every other startup in SV. Call a spade a spade.

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Gusto Response
10y
We would love to connect with you directly about how we can improve the Gusto employee experience and partner with you on ideas to close this gap. We invite you to share your ideas on how we can address some of the concerns raised. In case it’s helpful - there’s a performance development effort, and a compensation project underway that will be rolling out in the first half of this year. We also hope you had a chance to take advantage of Gusto-appreciation to rest and reflect, which was announced shortly after this post was written.
1.0
Aug 4, 2021
Recommend
CEO approval
Business Outlook

Pros

They keep talking about providing lunch when we go back into the office like that is the most groundbreaking perk to provide while exploiting their employees.

Cons

I wouldn’t recommend working here or using this platform if you are a small business. Myself and everyone I know here is looking for new jobs. It feels like no one has any idea what they are doing here. The management staff is really young, most are first time managers I’m assuming and it really shows. Despite having a young management staff it is almost impossible to move up. If you ask about career pathways they just kind of shrug their shoulders. They are forcing the majority but not all of their staff back to the office. Rules on this could be different even if you are in the same position which isn’t fair in my opinion. They give little to no real feedback but are somehow micromanaging. I’m not sure how that is even possible. The work is really hard, and even harder given no training at all. Unlimited PTO sounds amazing however it’s really difficult to use that when they are constantly requiring overtime. I didn’t even know it was legal to require OT but it is and you can expect that often. If you are going to require someone to work 50 hours a week you should probably make them salary and pay them what they are worth. There are so many other jobs with better pay and better cultures. My only advice is to not work here.

2.0
Mar 28, 2016

Smoke and mirrors

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great product that customers love. Core values are inspiring. Silicon Valley darling. Some pretty cool people although more and more leaving.

Cons

"Humans are not resources". Funny that the biggest mantra at the company that the leadership and everyone else who's drowned in the cool aid preaches on the regular yet that's exactly how they treat their own employees. If you can make it through their rigorous Interview process, congrats. You're part of the "lucky 1%" who apply and end up joining. The company does a great job of making you feel like you're joining a "family" but after your first couple of weeks, your "family" is already too busy welcoming the next batch of new hires to care about you. If you don't start working on some highly visible projects, you'll be seen as not contributing and likely start getting flagged as a replaceable resource. The amount of Stanford nepotism at the company is insane. Good luck moving up the ranks if you didn't go to Stanford for undergrad or get an mba there. Pretty much 99% of the young leadership went there and it's disgusting how high their noses are sometimes. There are way too many smart people there doing mindless work just for the company name. Morale is incredibly low across multiple teams but their managers aka PE's (people empowerer) get them to truck along with the false promise of switching teams and taking on more responsibilities. The term "PE" is a joke. They don't empower you to do anything. If you saying anything negative about the work you're doing or the company, you'll get shunned from your "family". Don't believe the 5-star reviews on here. They're likely all from the HR team or written by new hires in their first week since that's one of the to dos when you join. Seriously? I'm glad there are more and more honest reviews on here since the company doesn't actually care about their employees. They work you day and night and on weekends without any remorse. The ceo has openly said he doesn't believe in work life balance because if you love your job, there's no difference. If you're looking at joining this company, be sure to bring up all the negative reviews you read here and vet them as much as they vet you. My biggest regret is not doing that when I interviewed.

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Gusto Response
10y
Thanks for the feedback about your Gusto experience. We highly encourage team members to reach out to the People team if their PE is not effectively guiding them to be engaged & impactful at Gusto. We agree that more can be done related to career growth and mentorship, and are continually building out resources (like the recently introduced levels with attributes, and formal performance development process). It is a work in progress, which we hope will over time will get better at helping each Gustie grow. While some team members have attended Ivy League schools, many have not; it is not a requirement in hiring Gusties nor is it involved in the promotion process. In the spirit of continuous improvement, new team members are asked to provide interview feedback on Glassdoor while it’s fresh in their minds (both what was compelling, and what should be made better); it is not a company review request since there isn’t enough context in a few days to provide feedback.
Viewing 19 - 21 of 1,117 Reviews

Glassdoor has 1,204 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.