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      Gusto

      Engaged Employer

      Gusto reviews

      3.1

      44% would recommend to a friend

      (277 total reviews)

      Joshua Reeves

      49% approve of CEO

      44% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.4

      Work/Life balance

      3.3

      Compensation and benefits

      3.1

      Culture & values

      2.9

      Career opportunities

      2.6

      Senior management

      Ratings by demographic groups

      Reviews by job title

      277 reviews

      Reviews about "Compensation"

      Return to all reviews
      1.0
      Jul 16, 2020

      Beware of CX Roles and reviews from "new hires" on this site

      Full stack customer care
      Recommend
      CEO approval
      Business Outlook

      Pros

      -IINCREDIBLE peers -great health insurance and other benefits

      Cons

      -Leadership (within Full-stack team)is all talk with support and facilitation, little to no real action will come from their words -Pay is not reasonable for the amount of stress and responsibility put on the employees (especially to live and save in cities like Denver and SanFran) -"People Team" or HR are inexperienced and lack the skills to support. Their actions cause serious repercussions to the lives of the employees -This job is STRESSFUL, DRAINING, AND EMOTIONALLY TAXING. Little to no control over your day, constant work with frustrated customers, push to meet metrics (QUANTITY over QUALITY). -"Unlimited time-off" is not accurate at all and it is very difficult to be approved for PTO -Higher Leadership turns a blind eye to the situation with Customer Service teams.

      4.0
      Jul 4, 2020

      Solid Company with Clear Moral Compass

      Business insights analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall Gusto is a great place to work. Leadership cares deeply about doing right by our customers and our employees. I love that I get to do meaningful, interesting work with really smart colleagues, and leaders who have handled our growth in a fiscally responsible way. Most of the negative comments here (and in the office) stem from employees who haven't worked elsewhere and don't appreciate what a great company Gusto is.

      Cons

      -No 401k match -Lower than average salaries -Career advancement into the more coveted positions is as much about who you know and having a manager who looks out for you as it is about your performance

      5.0
      Jul 1, 2020

      Great company doing everything it can to serve SMBs, retain employees, and maintain stability through Covid-19

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Impressed by executive leadership transparency, communication, and empathy through everything going on in 2020; Great benefits, office space (when we can be in it!), leaders, and product.

      Cons

      Like any rapidly growing company, it will have it's highs and lows - it's inevitable. Given the pace we're growing, we're hiring quickly and there seems to be a misalignment in values with some folks and these individuals are especially negative which is bringing down morale of the entire company. Covid is a very difficult time for everyone and most businesses, especially those who specifically focus on serving small businesses. During times like these, the company has to make trade offs and even though those can be hard, I'm really grateful that Gusto has prioritized keeping employees and avoiding layoffs. (Pre-Covid feedback) Compensation could be better and I wish they had a 401k Employer Match. Other than that- very happy!

      Viewing 241 - 243 of 277 Reviews
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