Is Gusto a good company to work for?

Gusto has an overall rating of 3.0 out of 5, based on over 1,216 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 44% of employees would recommend working at Gusto to a friend and 43% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Gusto?

44% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.3 out of 5 for work life balance, 3.1 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (62) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Onboarding Advocate (10)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 142 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 128 reviews)); "Good work life balance" ((in 28 reviews)); "Everyone is friendly" ((in 28 reviews)); "Company moral and team is great." ((in 24 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 56 reviews)); "You are just a warm body answering calls with little to no training and poor leadership." ((in 40 reviews)); "Data Science has a reputation for good managers." ((in 39 reviews)); "4) Poor management" ((in 36 reviews)); "Saying training is poor is being generous." ((in 30 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Phoenix , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

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Gusto

Gusto reviews

3.0

44% would recommend to a friend

(429 total reviews)

Joshua Reeves

48% approve of CEO

43% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Work/Life balance

3.3

Compensation and benefits

3.1

Culture & values

2.8

Career opportunities

2.5

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

429 reviews

Reviews about "Culture"

Return to all reviews

5.0

Feb 4, 2026

Upward company growth

Account manager

Recommend

CEO approval

Business Outlook

Pros

Strong sellers are able to execute the new fractional HR solution the company offers which equates to a handful of reps doing very well here. It consists of a proper sales cycle with real value add to your book of business as a lucrative offering. It's most advantageous to be on the Tech pod as these businesses are scaling more rapidly than other sectors. Most customers in your book are receptive to conversations surrounding cross-sell/upsell opportunities. This role offers strong job security amongst the ever-shifting landscape in tech.

Cons

Can improve processes/efficiency with integrations of systems. Role isn't properly defined which can lead to confusion amongst reps with less experience.

5.0

Jan 20, 2026

Great experience overall

Senior data scientist

Recommend

CEO approval

Business Outlook

Pros

Amazing company, great people with strong engineering culture.

Cons

Depending on which individuals, your mileage might vary. Overall, I've only had positive experiences while interacting with colleagues and/or other cross-functional members.

5.0

Jan 7, 2026

Great place to work

Biztech developer

Recommend

CEO approval

Business Outlook

Pros

Great company atmosphere and people always make you feel welcome and supported. Ability to move up as you gain more certifications.

Cons

Quarterly review process is still not quite as polished as we'd like to see.

Viewing 25 - 27 of 429 Reviews

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