Is HCLTech a good company to work for as a Senior Customer Service Representative (CSR Senior )?

Senior Customer Service Representative (CSR Senior ) professionals working at HCLTech have rated their employer with 3.6 out of 5 stars in 67 Glassdoor reviews. This is a higher than average score with the overall rating of HCLTech employees being 3.5 out of 5 stars. Search open Senior Customer Service Representative (CSR Senior ) Jobs at HCLTech now and start preparing for your job interview by browsing frequently asked Senior Customer Service Representative (CSR Senior ) interview questions at HCLTech .

What are the top reviewed jobs at HCLTech?

Software Engineer (5105) , Technical Lead (2565) , Senior Software Engineer (2518) , Lead Engineer (2289) , Analyst (1946) , Senior Analyst (1636) , Consultant (1035) , Senior Technical Lead (818) , Specialist (781) , Associate Consultant (699) , Senior Consultant (693) , Technical Specialist (677) , Project Manager (657) , Senior Specialist (619) , Software Developer (597)

What are the pros of working at HCLTech according to real employee reviews?

"work life balance is good and you prefer this company for long term if you are not expecting hike and promotion" ((in 5697 reviews)); "job security is good but don't expect extra one rupee from company they won't even pay anything" ((in 2243 reviews)); "Work culture and hike is good in development project compared with any other service based organization." ((in 2058 reviews)); "work environment was good and friendly" ((in 1298 reviews)); "Good company and good environment" ((in 918 reviews))

What are the cons of working at HCLTech according to real employee reviews?

"The salary for the employees is very less although is very normal but obviously you expect more always" ((in 3899 reviews)); "Very poor management by managers will ignore if you are on bench and dont care about your security" ((in 2044 reviews)); "No salary hikes and life will be stagnant and your resume will become obsolete if you stay there for 3 years." ((in 1815 reviews)); "Less pay and very less hike" ((in 965 reviews)); "Mostly depends on manager and if you are good than it is hard to move to better project." ((in 832 reviews))

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HCLTech

HCLTech Senior Customer Service Representative (CSR Senior ) reviews

3.6

64% would recommend to a friend

(67 total reviews)

C. Vijayakumar

81% approve of CEO

69% positive business outlook

Ratings by category

3.2

Diversity & inclusion

3.2

Work/Life balance

3.1

Culture & values

3.1

Career opportunities

2.8

Compensation and benefits

2.7

Senior management

Senior Customer Service Representative (CSR Senior ) employees have rated HCLTech with 3.6 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Senior Customer Service Representative (CSR Senior ) professionals have a good working experience there. HCLTech is rated in line with the average (within 1 standard deviation) by Senior Customer Service Representative (CSR Senior ) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

67 reviews

1.0

Jun 12, 2025

No to HCL

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Hybrid Arrangement Thats all ok

Cons

Very low pay Toxic boss

5.0

May 29, 2025

Good in process and best for my career

Senior customer service representative (csr senior )

Recommend

CEO approval

Business Outlook

Pros

Good repetitive company. I am glad to part of it

Cons

Nothing cons regarding the hcl

5.0

May 28, 2025

Good Startup

Sr. customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good work culture, life balance

Cons

There is no such suggestion to be given

Viewing 1 - 3 of 67 Reviews

Jobs at HCLTech

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Deskside Support Technician

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HCLTech

HCLTech Senior Customer Service Representative (CSR Senior ) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

No to HCL

Good in process and best for my career

Good Startup

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HCLTech reviews FAQs

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