HCLTech Sr. Customer Service Representative reviews

3.6

64% would recommend to a friend

(67 total reviews)
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C. Vijayakumar

81% approve of CEO

69% positive business outlook

Sr. Customer Service Representative employees have rated HCLTech with 3.6 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have a good working experience there. HCLTech is rated in line with the average (within 1 standard deviation) by Sr. Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

67 reviews
3.0
Mar 2, 2021
Recommend
CEO approval
Business Outlook

Pros

So called Job. Nothing to learn new.

Cons

Bad shift hours, unsupportive managers, less salary like a pantry boy, same work throughout your journey in HCL, Harassments, some times abusive with the agents, HR are like GOD, if you want to talk to your concerned HR then you have to email at least before one week. Rotational shift, No career growth, Bad appraisal, and much more.

4.0
Feb 2, 2021
Recommend
CEO approval
Business Outlook

Pros

good working environment, no politics,co workers are very friendly, Management is very good

Cons

salary hike is very low

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HCLTech Response
5y
Thank you for your review - we greatly appreciate any sort of feedback to allow us identify what we can look at improving in the future.
Viewing 46 - 48 of 67 Reviews

Glassdoor has 56,710 HCLTech reviews submitted anonymously by HCLTech employees. Read employee reviews and ratings on Glassdoor to decide if HCLTech is right for you.