Is HCLTech a good company to work for as a Sr. Customer Service Representative?

Sr. Customer Service Representative professionals working at HCLTech have rated their employer with 3.6 out of 5 stars in 67 Glassdoor reviews. This is a higher than average score with the overall rating of HCLTech employees being 3.5 out of 5 stars. Search open Sr. Customer Service Representative Jobs at HCLTech now and start preparing for your job interview by browsing frequently asked Sr. Customer Service Representative interview questions at HCLTech .

Does HCLTech pay Sr. Customer Service Representative employees well?

Sr. Customer Service Representative professionals rate their compensation and benefits at HCLTech with 2.8 out of 5 stars based on 67 anonymously submitted employee reviews. This is 3.5% worse than the company average rating for salary and benefits. Find out more about Sr. Customer Service Representative salaries at HCLTech.

What are the top reviewed jobs at HCLTech?

Software Engineer (5104) , Technical Lead (2564) , Senior Software Engineer (2519) , Lead Engineer (2289) , Analyst (1946) , Senior Analyst (1636) , Consultant (1035) , Senior Technical Lead (815) , Specialist (781) , Associate Consultant (699) , Senior Consultant (693) , Technical Specialist (677) , Project Manager (656) , Senior Specialist (619) , Software Developer (597)

What are the pros of working at HCLTech according to real employee reviews?

"job security is good but don't expect extra one rupee from company they won't even pay anything" ((in 2258 reviews)); "Work culture and hike is good in development project compared with any other service based organization." ((in 2063 reviews)); "Work environment is good and pleasant" ((in 1307 reviews)); "Good company and good environment" ((in 919 reviews)); "Working environment is good but in few project depends on client and people around you." ((in 723 reviews))

What are the cons of working at HCLTech according to real employee reviews?

"The salary for the employees is very less although is very normal but obviously you expect more always" ((in 3926 reviews)); "Very poor management by managers will ignore if you are on bench and dont care about your security" ((in 2061 reviews)); "No salary hike and politics" ((in 1856 reviews)); "less pay and all remains good" ((in 970 reviews)); "Mostly depends on manager and if you are good than it is hard to move to better project." ((in 837 reviews))

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HCLTech

HCLTech Sr. Customer Service Representative reviews

3.6

64% would recommend to a friend

(67 total reviews)

C. Vijayakumar

81% approve of CEO

69% positive business outlook

Ratings by category

3.2

Diversity & inclusion

3.2

Work/Life balance

3.1

Culture & values

3.1

Career opportunities

2.8

Compensation and benefits

2.7

Senior management

Sr. Customer Service Representative employees have rated HCLTech with 3.6 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have a good working experience there. HCLTech is rated in line with the average (within 1 standard deviation) by Sr. Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

67 reviews

1.0

Jan 21, 2021

Worst department bserv

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Stability On time salary Free coffee Good infrastructure Reputed firm

Cons

Less salary Work pressure Labour type job No motivation No gifts on holi n diwali They are growing just coj they are eating up employees salary

4.0

Jan 19, 2021

company policy is good

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Salary is good work culture is good

Cons

not good salary hike no growth

3.0

Jan 3, 2021

Good

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good working environment, Good HMO, Minimal Supervision

Cons

Lack of career growth Schedule is not changing

Viewing 49 - 51 of 67 Reviews

Jobs at HCLTech

Remote Customer Service Representative

Senior Process Associate-Voice

Customer Service Representative

Trainee - Delivery Operations (DPO)

Desktop Support Specialist

HCLTech reviews FAQs

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HCLTech

HCLTech Sr. Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Worst department bserv

company policy is good

Good

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