Is HCLTech a good company to work for as a Sr. Customer Service Representative?

Sr. Customer Service Representative professionals working at HCLTech have rated their employer with 3.6 out of 5 stars in 67 Glassdoor reviews. This is a higher than average score with the overall rating of HCLTech employees being 3.5 out of 5 stars. Search open Sr. Customer Service Representative Jobs at HCLTech now and start preparing for your job interview by browsing frequently asked Sr. Customer Service Representative interview questions at HCLTech .

Does HCLTech pay Sr. Customer Service Representative employees well?

Sr. Customer Service Representative professionals rate their compensation and benefits at HCLTech with 2.8 out of 5 stars based on 67 anonymously submitted employee reviews. This is 3.5% worse than the company average rating for salary and benefits. Find out more about Sr. Customer Service Representative salaries at HCLTech.

What are the top reviewed jobs at HCLTech?

Software Engineer (5104) , Technical Lead (2562) , Senior Software Engineer (2518) , Lead Engineer (2288) , Analyst (1943) , Senior Analyst (1636) , Consultant (1035) , Senior Technical Lead (813) , Specialist (781) , Associate Consultant (698) , Senior Consultant (693) , Technical Specialist (677) , Project Manager (654) , Senior Specialist (619) , Software Developer (597)

What are the pros of working at HCLTech according to real employee reviews?

"work life balance is good and you prefer this company for long term if you are not expecting hike and promotion" ((in 5669 reviews)); "job security is good but don't expect extra one rupee from company they won't even pay anything" ((in 2265 reviews)); "Work culture and hike is good in development project compared with any other service based organization." ((in 2075 reviews)); "Good Work environment and learning" ((in 1330 reviews)); "Good company and good environment" ((in 888 reviews))

What are the cons of working at HCLTech according to real employee reviews?

"The salary for the employees is very less although is very normal but obviously you expect more always" ((in 3887 reviews)); "Very poor management by managers will ignore if you are on bench and dont care about your security" ((in 2059 reviews)); "No salary hikes or very less hike" ((in 1835 reviews)); "less pay and all remains good" ((in 975 reviews)); "Mostly depends on manager and if you are good than it is hard to move to better project." ((in 854 reviews))

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HCLTech

HCLTech Sr. Customer Service Representative reviews

3.6

64% would recommend to a friend

(67 total reviews)

C. Vijayakumar

81% approve of CEO

69% positive business outlook

Ratings by category

3.2

Diversity & inclusion

3.2

Work/Life balance

3.1

Culture & values

3.1

Career opportunities

2.8

Compensation and benefits

2.7

Senior management

Sr. Customer Service Representative employees have rated HCLTech with 3.6 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have a good working experience there. HCLTech is rated in line with the average (within 1 standard deviation) by Sr. Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

67 reviews

5.0

May 15, 2025

Excellent workplace to start the career

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Polices of HCL Smooth onboarding

Cons

everything is fine Other than cafeteria

5.0

May 6, 2025

Good Organization

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

higher education opportunity benifits health care services

Cons

Growth process is very slow Annual appraisal is very low

4.0

Dec 5, 2024

Good exposure in terms of knowledge

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good exposure, good work culture

Cons

Less salary, very minimal appraisals

Viewing 4 - 6 of 67 Reviews

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HCLTech Sr. Customer Service Representative reviews

Ratings by category

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Excellent workplace to start the career

Good Organization

Good exposure in terms of knowledge

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