Is HCLTech a good company to work for as a Sr. Customer Service Representative?

Sr. Customer Service Representative professionals working at HCLTech have rated their employer with 3.6 out of 5 stars in 67 Glassdoor reviews. This is a higher than average score with the overall rating of HCLTech employees being 3.5 out of 5 stars. Search open Sr. Customer Service Representative Jobs at HCLTech now and start preparing for your job interview by browsing frequently asked Sr. Customer Service Representative interview questions at HCLTech .

Does HCLTech pay Sr. Customer Service Representative employees well?

Sr. Customer Service Representative professionals rate their compensation and benefits at HCLTech with 2.8 out of 5 stars based on 67 anonymously submitted employee reviews. This is 3.5% worse than the company average rating for salary and benefits. Find out more about Sr. Customer Service Representative salaries at HCLTech.

What are the top reviewed jobs at HCLTech?

Software Engineer (5104) , Technical Lead (2562) , Senior Software Engineer (2518) , Lead Engineer (2288) , Analyst (1943) , Senior Analyst (1636) , Consultant (1035) , Senior Technical Lead (813) , Specialist (781) , Associate Consultant (698) , Senior Consultant (693) , Technical Specialist (677) , Project Manager (654) , Senior Specialist (619) , Software Developer (597)

What are the pros of working at HCLTech according to real employee reviews?

"work life balance is good and you prefer this company for long term if you are not expecting hike and promotion" ((in 5690 reviews)); "Job security is good in HCL so you can retire from this company if you want :)" ((in 2243 reviews)); "Work culture and hike is good in development project compared with any other service based organization." ((in 2071 reviews)); "Good work environment and people" ((in 1310 reviews)); "Good to work and good Environment" ((in 868 reviews))

What are the cons of working at HCLTech according to real employee reviews?

"The salary for the employees is very less although is very normal but obviously you expect more always" ((in 3865 reviews)); "Very poor management by managers will ignore if you are on bench and dont care about your security" ((in 2069 reviews)); "No salary hike or negligible" ((in 1843 reviews)); "Politics and less pay and not for freshers" ((in 977 reviews)); "Senior management is not good" ((in 174 reviews))

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HCLTech

HCLTech Sr. Customer Service Representative reviews

3.6

64% would recommend to a friend

(67 total reviews)

C. Vijayakumar

81% approve of CEO

69% positive business outlook

Ratings by category

3.2

Diversity & inclusion

3.2

Work/Life balance

3.1

Culture & values

3.1

Career opportunities

2.8

Compensation and benefits

2.7

Senior management

Sr. Customer Service Representative employees have rated HCLTech with 3.6 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have a good working experience there. HCLTech is rated in line with the average (within 1 standard deviation) by Sr. Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

67 reviews

3.0

Dec 1, 2024

Working life in HCL

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

1. Learning is good and very big organisation

Cons

1. Pay and management is worst

5.0

Oct 29, 2024

Good

Sr. customer service representative

Recommend

CEO approval

Business Outlook

Pros

I loved it there, everything was good. 3 free dependents for HMO and the salary is okayish, not high not low. The workload was okayish as well. Everything was actually very very good except that we were asked to go back to site after being in a remote setup.

Cons

No more remote work, we had to go back to site and i cannot do that.

5.0

Oct 27, 2024

good

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

good good good good good

Cons

bad bad bad bad bad'bad

Viewing 7 - 9 of 67 Reviews

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HCLTech Sr. Customer Service Representative reviews

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good

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