-Bought out by private equity firm, no longer employee owned
-Inconsistent wfh/return to office dictation (it varies by department)
-Removal of senior leadership for board approved members who have been at HCSS for less than a year whose singular goal is to make the company seem more profitable than it is in order to support a future liquidation event. This is particularly evident if you look at the composition of ELT 1 year ago to now. Almost every senior leader that was at HCSS prior to the buy-out has either retired, been demoted from Senior Leadership and given a new leader, or are discovering a "new adventure" for themselves.
-The products are not continuing to evolve at an equivalent rate to justify the increased cost of them
-Questionable pricing practices - (i.e. steep price increases or multiple price increases in a year)
-New sales quota requirements encourage "bad sales" for customers who are not ready to adopt the software or aren't a good fit, deteriorating consumer trust, especially with the removal of the Money Back guarantee and subsequent punishment for early contract termination. Contract language revised to be similar to a locked in phone contract
-Continuous change in commission structures in Sales that pad the bottom line for HCSS and strongly affect the BDR/SDR sales experience
-Complete and utter mismanagement of health insurance benefits for 2024. HSA money had to be paid out after being inaccessible for 7 months of the year.
-Loss of company culture in small ways (termination of specific events and traditions like Thanksgiving gift cards where employees would receive a gift card as a personal thank you. They now give pies from Costco instead which are appreciated but does not compare to a $100 gift card per employee)
-Raises are capped. In the past, raises were proportional to performance. The most one can get now without board approval or presenting a business case for a significant increase is 5%, I acknowledge this is still higher than most companies but as my review title says, many are mourning the loss of what once was.
-Guests and family members are no longer allowed on the campus post business hours or on the weekend. Amenities used to be shared to the HCSS community, people could come work out at the gyms or host their intramural basketball tournament on the campus but that is no longer allowed
