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HGS

Engaged Employer

HGS Technical Relations Associate reviews

1.0

Be the first to recommend this company

(3 total reviews)
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Venkatesh Korla

Not enough data to show CEO approval

2% positive business outlook

Ratings by category

3.0

Culture & values

2.0

Diversity & inclusion

1.0

Work/Life balance

1.0

Senior management

1.0

Compensation and benefits

1.0

Career opportunities

Ratings by demographic groups

Reviews by job title

3 reviews
1.0
May 3, 2021

N/A

Technical relations associate
Recommend
CEO approval
Business Outlook

Pros

Work Environment benefits culture values easy interview process good for entry level career

Cons

Salary Job Timings Everything No growth no future opportunities

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HGS Response
5y
Thank you for your review. They help others understand the good and not-so with companies and roles within the call center industry. We really appreciate former and current employees about the positive experiences they have had with us. As you mention, we are very proud of our inclusivity, which typifies our global organization. We do understand that the Call Centre industry is quite unique, so our interview process and realistic job previews are robust and honest. HGS Canada is always striving to offer our employees ways to future-proof their careers with life-long transferable skills. 90% of our leaders started their careers as Customer Service Agents. Thank you for being part of OneHGS.
3.0
Oct 18, 2019

Low pay

Technical relations associate
Recommend
CEO approval
Business Outlook

Pros

It is an easy job

Cons

Micromanaged, scripted, terrible pay, nosy people, poor leadership

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HGS Response
6y
Thank you for taking the time to offer your feedback. We are focused on offering the very best support to our employees. We take your feedback very seriously and are working on ways to improve the HGS experience for all of our employees. We would like to continue this conversation with you to help us improve, and for this reason your feedback is extremely important. Please connect with us at talk2us@teamhgs.com to further our conversation.
3.0
Jun 21, 2015

Is what it is... a job you do while looking for something better.

Technical relations associate
Recommend
CEO approval
Business Outlook

Pros

Excellent and positive work environment. Fun people to work with, including the team leaders who have all been very nice and professional. Very good advancement opportunities if you care more about your pocketbook than you do about customers.

Cons

I think TLs have to big a work load and don't have enough time to meet all of the important team needs. Everything gets put on the back burner. However, given the high turn-over and knowing that an employee can flee at a moment's notice, they probably aren't very motivated to help out and give you what you need to do your job better. The starting pay sucks, but it's par for the course in this industry. Problem = too many stupid customers (many many calls) + very competitive markets (very low service fees). Next to no advancement opportunities if you really care about helping people. Again, part of the customer service business, ironically.

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