Micro-managing
Over worked
Lack of support
No transparency-even though they say they are transparent
Low pay, high expectations
You’ll find yourself developing serious mental health issues because of the position.
Specifically as a CR rep, you’re the bottom of the list with the hardest job bc essentially you pretty much have to do a bit of everyone’s job to get stuff done, to get answers and resolved-remember-CR is not only the “face” but also the punching bag, lab mice for experiments, and the slave of HMSA. Nothing is good enough, even when you give your best.
“8min per call from 8a-415p and a max of 2 mins to breathe in between each call to meet your metrics” keep that in mind when thinking about applying-calls are non stop and back to back, members are mean and more irate than usual.
Don’t believe all the “good things” you hear about HMSA. Alot has changed significantly from when I first started and now. What seemed like a dream initially- everyone very welcoming, so much support, employee appreciation, positive vibes and mostly happy employees, incentives, realistic work goals took a turn real quick when the new CEO Mark M took over. While he enjoys the perks of his position and the money we make for him, gives himself and his other corporate friends HUGE BONUSES, sits at his desk writing dumb friday emails bragging about all the traveling, partying, going to musicals and being invited to Super Bowl-amongst other extravagant trips and events he partakes in. The rest of us are overworked, overwhelmed, and barely holding on but we do it because WE care about our people of hawaii, We are the ones that do the actual work while he reaps the benefits. The pay isn’t worth it-up to 2% raise(that’s like .10 increase btw) after your employee review-if we’re even lucky to get it and the occasional mini Pepperidge farm cookie with a sticker that says we are “soooo appreciated for all our hard work”
There have been soo much intelligent, supportive, hardworking individuals who helped make everything flow so well to be successful and they were laid off and replaced with first source, India based employees who 1. Don’t know what they’re doing, 2. Make our jobs harder bc they rely on us to do their jobs too, 3. No longer have the same type of communication or relationship as we did with the ones that were laid off so the flow is gone. But hey, “we should be lucky we still have our job and wasn’t affected” news flash-if you haven’t noticed by now, we are affected and the seasoned reps who poured soo much of their lives into this company are dropping like flies and getting out as fast as they can. I can only wonder what exactly will be done to improve company moral as apparently that’s a new goal, But I honestly dont see that happening anytime soon based on how bad things have gotten in the last 2 years. And no, it’s not because of covid-That excuse is overplayed and over used. Its the CEO and his other corporate buddies doing. That expensive meal you eat, nice car you drive, and trips you take should be a huge pay raise for the hard working employees of HMSA. . But you’re welcome I guess.
