Halo Service Solutions reviews

*I can only speak from my experience in the Melbourne, FL office Specifically as of now. This will be fully transparent and very long* DAY TO DAY: (Could be a con for some) My day to day is always changing. Sometimes I am on back-to-back calls. Sometimes I have a full day of no calls. Sometimes I have calls cancel, I may need to jump on calls with no preparation, I will have days where people will book my whole calendar when I expected to not get on call, etc. I never mind that it changes, it is honestly never boring and not that hard to keep up with. My lunch isn't always at the same time, I may get in earlier for an early call, I may leave late for a late call. The new graduates tend to have a more regulated schedule, but once you move into more responsibilities you get busy fast and it can change drastically from day to day. TRAVEL (can be a con for some people) Frequency of Travel: (1-2 times a month) A LOT of travel. For reference, my first day at the Melbourne, FL office I went to Utah for a trade show to show off the product. I travel anywhere from 1-2 times a month. I personally travel this much because I am able to, not everyone travels this much due to personal circumstances or current role. Destinations: (US, UK, CA) Traveling to events, shows, on-sites for clients can be anywhere from 3-5 days typically. I am now going to train in the UK office for 2 weeks next month. I have been able to go to many US states through the job and meet many people from all places. Other Travel Info: I fly alone occasionally, however most of the time I travel with other colleagues. Everything is paid for within reason (AKA necessities like accommodation, plane tickets, food, drinks 100% covered). OPPORTUNITY Growth/"Promotion": As a female who is familiar with the corporate American job.. you have to leave after a year or two to get a raise or promotion. Halo is more geared towards internal growth and long term. I was given a lot of opportunity and a raise quicker than expected. That being said, your overall growth is based on your personal drive, work ethic, performance, attitude, and ability to learn from failure. I put "promotion" in quotations because everyone at Halo wears a few hats. There are no set roles or job descriptions per se. You have your main focus in your role, but most people pitch in wherever needed. This is honestly because the work is quite enjoyable, I would consider it a hobby at times haha. For example, someone in the company for 12 years might help on support tickets with grads. Pay: (Salary, Overtime, PTO) Salary: The pay is on Salary with tax already coming out which I like personally. Overtime: There is NO overtime but hear me out.. I personally choose to work a lot and that means doing things out of hours for my clients. I once stayed up until 1:30am on call with a client and it was a great experience. Did I get overtime? No. You do not clock in or clock out. There is no strictness on every minute you are clocked in or out for lunch or after hours. This job is pure case of 'you get what you give'. I work hard, I do my job and then some. This is acknowledged and rewarded. Like I said, it is all about the long term. You do extra, you get extra overtime. The company does see your value you provide so it is always worth the extra hours for me personally. PTO: There are unlimited days off in our office. It is all about trust. Things happen in life and the company understands that. Sometimes you need half days, sometimes you have to work from home, sometimes life gets in the way, and you get sick. If you are consistent, you work hard, you do what you need to do and you aren't just taking off days just to take off days, there is no limit per se. It all goes back to trust and long-term perspective. MANAGEMENT: (Trust, Internal Process) There is much trust and maturity when it comes to letting the employees grow. To be honest, it is like learning how to swim by getting thrown into the deep end of a pool lol. What I mean by this, I got moved out of support in my first month and started consulting at the same time. I was not micromanaged, but rather I was mentored. Even though I am working in the US, the support of the team is amazing. I am able to get on call or chat to people in the UK office every day and collaborate on anything that comes my way as needed. That being said, a handful of people come over from the UK for extra resource and it really does build culture. This office is a very safe space. Everything is so transparent. I truly do feel like when there are issues I experience, I can come to the higher ups and have a genuine and personal conversation. CULTURE: We do a lot of social events with each other. Things like Pickle ball, dinners, lunches, building decor for the office, holiday events, house BBQs, etc. It is like an office family. We even have a full picture board of all the fun things we have done as a group, conferences/ trade shows we have gone to, and any funny things that happen in the office we happen to catch a snapshot of. Age: (22-30 yrs) Because new grads are hired, the age of people in the office are all around the same. It doesn't feel like an immature high school toxic situation that can occur in younger aged jobs. This is because the culture and environment is engrained in unconditional positive reinforcement and you are treated like and expected to behave like an adult.

-Good way to enter the tech field if you don't have a tech background, because they are open to hiring people without at tech background (at least when I was hired)