Hampton Inn- The Fun Nightmare of Hospitality
Pros
You are often, ostensibly, the face of the company as guests see it, which means your skills and victories directly impact the guests and the company. Days are varied offering different challenges. Travel program is great if you are able to take advantage. Interactions with interesting people from all walks of life and location.
Cons
You are often, ostensibly, the face of the company as guests see it, so you are the first point of contact with issues regardless of the source of the issue. Problem resolution skills are often irrelevant as guests complain about industry wide policies, a lack of services that were never promised, and are able to go to the corporate level to get compensation for problems they never made the branch aware of. Offsite support is often contradictory and not knowledgable about topics that they are there to assist with. Hilton expectations are often unrealistic for the budgets and staff at given branches and locations.
