Handshake Customer Success Manager reviews

2.7

25% would recommend to a friend

(9 total reviews)

Garrett Lord

28% approve of CEO

38% positive business outlook

Reviews by job title

9 reviews
1.0
Mar 7, 2025
Recommend
CEO approval
Business Outlook

Pros

free lunch when you have to be in the office. being in the office is now 3x a week.

Cons

Leaders are micromanagers Managers fake like they actually care about you Leadership team lacks empathy They say they are inclusive but reality is that they want young folks without kids Travel apparently became a huge thing all of a sudden and it is expected to meet customers even though customers never asked for it.

1.0
Nov 20, 2024
Recommend
CEO approval
Business Outlook

Pros

A handful of good folks still work here, but the number has been dwindling quickly over the last two years.

Cons

-Impulsive, emotional, verbally abusive CEO with no experience leading a company through downturns. Out of his depth. -The rest of the c-suite is weak and capitulate to every whim by the CEO. No accountability. -We have been dropping quality talent like flies over the last two years. The wrong folks have been laid off, and the good ones who remained have been leaving a steady clip. -Churn is awful; a revolving door of exceptionally poor Success VPs -No company needs Handshake. It's an ok-to-have. -Demands by Universities prevent any real, impactful changes that would make the product better. A huge hurdle to innovation -We introduced a feed, and it landed like a lead balloon. So much time, energy and hope wasted -I'd categorize the vibe as despair -Handshake will never IPO

Viewing 1 - 3 of 9 Reviews

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