Hanover Research reviews

3.6

66% would recommend to a friend

(320 total reviews)
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Wes Givens

54% approve of CEO

44% positive business outlook

Hanover Research has an employee rating of 3.6 out of 5 stars, based on 320 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hanover Research employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.6 stars).

Reviews by job title

320 reviews
2.0
Mar 17, 2014
Recommend
CEO approval
Business Outlook

Pros

The first thing I would like to suggest is that potential employees should do their research about Hanover – not just on Glassdoor – before applying or accepting an offer. Try to get in contact with current or former employees in your desired position and look up the company management team and mission to decide if Hanover is the kind of place you want to work. The anonymity that Glassdoor provides is great at making employees feel comfortable being honest, but it also allows the HR department to plant reviews and upvote favorable reviews. Some people are satisfied working at Hanover, but there are just as many who are unsatisfied, so make sure you know what you’re getting into. Hanover’s strengths are its people and the flexibility of conducting research from a laptop (I can’t speak to work on the development side of the company). The research team is friendly, smart, and eager to help when they can. Flexibility is also one solid characteristic of work at Hanover. In the case of unforeseen events, blizzards, etc., Hanover tends to let researchers work remotely. It saves you the trouble of burning vacation time to handle an unexpected situation. The office atmosphere is casual, and the company generally allows researchers a significant amount of autonomy regarding how they structure their day. Micromanagement has not been much of an issue in my experience.

Cons

The most glaring deficiency of Hanover as a company is its approach to management. Hanover has a heavy emphasis on merit-based advancement. Researchers who consistently exceed expectations earn promotions. It’s a great idea in theory, but Hanover tends to promote great researchers to management positions without any assessment of their managerial ability. The result is that research managers typically have little to no management experience and lack almost any of the basic skills required of effective managers. The qualities that make great researchers (attention to detail, ability to focus on one task for extended periods of time, research and writing ability, ability to work in solitude) have almost no overlap with the qualities that make great managers (interpersonal skills, empathy, long-term vision, ability to understand, motivate, and communicate with team members). In short, it’s likely that your manager will not have the experience or personality needed to be effective in that role. Do not expect to work for someone who will understand, respect, or truly lead you. Work at Hanover is also quite isolating. You receive a project once a week, are given a five-day timeline to complete it, and are expected to complete it without much interaction with other researchers. Managers tend to be unresponsive and unhelpful when asked for information or assistance. There’s no real infrastructure for researchers to share knowledge or expertise, either. Hanover is just not a collaborative place, and you’ll probably feel quite alone despite being in a room full of people. To be fair, Hanover seems to try to select people who are comfortable working in solitude. They administer personality tests and mention the isolating nature of the job in interviews. Just be aware that the solitude can be quite acute and depressing if you are more of a social person. The pressure of work at Hanover is high. Deadlines tend to be inflexible, managers are often inaccessible, and Hanover expects you to complete your project within the given time period regardless of the amount of time required to complete the project. This means you may regularly work 50+ hour weeks, especially when you are a new researcher. One perk is that you get free dinner if you work in the office past 7 PM. Hanover does not value its employees. It makes little secret of this, and there seems to be a tacit understanding of this among employees and company management. Plenty of people are comfortable coming into work, completing projects, earning a paycheck, and going home. But Hanover is by no means an employee-centered company. The company tends to be shady with major decisions that affect the lives of all its employees, providing little information to researchers and acting deceitfully in many cases. Company executives have repeatedly acknowledged being unwilling to invest in researchers or improve the research experience. Turnover is high and morale is low – ask to go to a happy hour with current employees and you will understand. This lack of respect for employees manifests itself in a pretty mediocre benefits package. The 401(k) takes years to vest, vacation time is limited and increases slowly, and there’s no bonus system for researchers. Basic health insurance is free, though.

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Hanover Research Response
12y
Thank you very much for your feedback. I am sorry to hear that your experience at Hanover has not been a positive one. Our clients and partners set very high expectations in terms of product quality and turnaround times and we are clear during the hiring process that the research role is deadline driven and competitive. We are proud of our internal promotion philosophy and we are investing heavily in manager training as well as professional development through our newly formed Learning and Development team. Our benefits package is generous with subsidized comprehensive health insurance, dental care, life insurance and long-term disability for our employees and 18 days of PTO (that rolls over) each year with 1 additional day at an employee’s anniversary each year up to a maximum of 28 vacation days. Our 401(k) plan includes a 2% match and is 100% vested after 5 years of employment. In addition to our free dinner for working late, we offer free snacks, fruit, coffee, on-site yoga classes, regular team meals and a flexible work policy. We foster a culture of rewarding strong performance and nearly 20% of the research team earn merit based promotions each promotion cycle, so it is difficult to reconcile why you feel as though you and your research colleagues are not valued. I would encourage you to speak with your Personal Manager, Project Lead, Managing Content Director, HR representative or Training Specialist if you have any concerns about your workload or are feeling under-valued. If you do not feel as though you are being heard, I also recommend speaking to me directly. Given the growth of the research team across the last 6-months (increasing headcount) and consistent upward mobility of high performers, it is clear that we are investing heavily in the research team and that we are committed to supporting professional growth. We would be open to hearing your concerns directly along with any recommendations and suggestions you may have for improvement.
1.0
Dec 14, 2017
Recommend
CEO approval
Business Outlook

Pros

-Learn about obscure industries, you'll take that knowledge with you for the rest of your life -Good health benefits -Strengthened my ability to create client-ready deliverables on a strict deadlines -This probably isn't a pro, but working here gave me perspective on what a healthy working environment should and shouldn't be like (for instance, Hanover is an unhealthy working environment)

Cons

-Never once communicated directly with a client -Was at the company for 6 months (still learning the ropes) and was threatened with termination due to "poor performance." This eliminated any sense of job security. They treat people like cogs in a machine, and treat everyone as if they are easily replaceable (and you know it) -Extremely low compensation without bonus

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Hanover Research Response
8y
Thank you for your feedback. It is disappointing to read that you did not enjoy your time at Hanover and found our work environment unhealthy. Our recruiting process is quite rigorous and the L&D team spend a lot of time training new hires, especially those coming straight out of college, in order to ensure success in the role so it is rare for us to manage out an under-performing researcher. We hope that by being upfront about poor performance when it happens this lack of ambiguity assists the individual in looking for a role that is a better fit for their skills . We are clear during the recruiting process that entry level staff do not engage directly with clients. We are also upfront about the entry level salary and assume that when someone accepts an offer from us, they do so voluntarily. Our investment of training resources for someone straight out of school is an indication of our investment in our talent and we do not treat them as disposable at all however we do acknowledge that the pace and rigor of the role is not a good fit for everyone.
1.0
Jul 24, 2014
Recommend
CEO approval
Business Outlook

Pros

The peers I worked with were fantastic. Bright, driven people I am happy to call friends. It was hard to watch them getting crushed under the demands from our executive team. Very good salary when I entered the company although I've heard they've started reducing the offers for newer employees.

Cons

For a company that seemed to have so much promise in 2010 - 2013, the insane goals the CEO has set for the company and the subsequent failures to hit that goal has significantly impacted the company as a whole. Several new executives have been added to the team and have influenced the company in an extremely negative way. While attempting to copy the Advisory Board's strategies (several execs came from there) but failing to invest in keeping talent happy, the company is a rapidly sinking ship with many employees fleeing from it. The executive team seems to only care about the bottom line. The CDO has been quoted to say he doesn't care about business ethics. The CEO refuses to speak to anyone but his executive team and drives them to push their mid level management to the max. My advice is to stay as far away from this company as possible. I'd be shocked if they make it through the next 5 years.

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Hanover Research Response
11y
Thank you for your feedback. I agree that Hanover staff are outstanding and that it is the people that make the company a success. As at any high growth organization, we do need to strive towards aggressive goals if we wish to maintain our growth trajectory and serve our clients at the level they have come to expect. A small number of staff have not responded positively to these goals and other management level decisions, however we firmly believe, after almost 11 years in business, that our senior executives and managers are even more invested in the company's and employees' long term success than we were when the company was just starting out. Our attrition level is lower than in previous years and the investments we are making in employees' professional development continues to be a core focus of the company. Our senior level staff operate at the highest level of business and professional ethics so I am very surprised by your statement to the contrary. This is a serious allegation and I highly encourage you to bring this directly to me or our CEO. Thank you again for your feedback. I encourage you to engage in this type of honest and open dialogue with either your manager, HR generalist or me directly.
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