Hanover Research reviews

3.6

66% would recommend to a friend

(320 total reviews)
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Wes Givens

54% approve of CEO

44% positive business outlook

Hanover Research has an employee rating of 3.6 out of 5 stars, based on 320 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hanover Research employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.6 stars).

Reviews by job title

320 reviews
4.0
Oct 13, 2016

Recent Changes for the Better

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I work in the Account Management team at Hanover, and our team is collaborative, fun, and hard-working. A few specific "pros" to highlight: 1) The account management team has a great team dynamic. That's seen through the collaborative effort to meet team revenue goals, the energy & conversation in our section of the office, and the 'open door' policy of our team management. Our department went through a recent leadership change, which has made a hugely positive impact on the team as a hole. Our team now celebrates wins together (no matter how small they might be) and has a much more positive energy. Management is now open to feedback and is more supportive of the day-to-day role of the account managers. 2) There is good potential for promotion and bonus payouts. Hanover is a company that promotes and pays employees based off of merit. Across the company as a whole, and specifically in the account management role, you will see direct correlation between success and reward. 3) It's generally a fun place to work. There are frequent incentives (baseball games, happy hours, etc.) that make working toward a revenue number feel more fun. Our team also is friends outside of the office - celebrating holidays, weekends, babies, weddings, etc as more than just coworkers.

Cons

1) Life in a cubicle can get pretty grim. That said, I know the company is investigating what employees want in an office environment in an effort to redesign the space to make it both more conducive to our jobs and more comfortable. 2) There is pressure associated with working toward a revenue-based job. Although there are incentives and payouts that make the pressure more worth it, there is no denying that this position can be stressful at times. Associated with that, there are times where a lot of the clients' decision-making is entirely out of our control, which can be frustrating. 3) Some parts of the job are mundane, administrative tasks. The majority of days involve a variety of different tasks/roles, but that is definitely not every day. Some days are spent entirely in a cubicle working at a computer. I think this will be improved by a change in environment, when these types of days can be spent in a more open environment than individually in cubicles.

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Hanover Research Response
9y
Thank you for your feedback. I am glad to read you are seeing the changes made having a positive impact on your role and your team. We are looking forward to the new more open layout for our offices next year. It should improve the flow of natural light in the space as well as reduce the isolation some staff feel in cubes. I'm interested in hearing your suggestions for ways to improve upward feedback on your team so please either contact me directly or send an anonymous suggestion to the CEO suggestion box.
3.0
Jun 15, 2016

Development

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to quickly learn and develop your career

Cons

Felt like you were at a call center at times.

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Hanover Research Response
9y
Thank you for your feedback. The Development Associate role certainly offers a lot of opportunities to learn and develop skills that can help as you navigate your career. The nature of the role does require a lot of phone work. We do try to break up the day with call blocks so that associates are not on the phone for a full 7-8 hours.
3.0
Apr 7, 2016

Development Associate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great exposure to management for entry-level employee

Cons

Not a defined role; unprofessional staff

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Hanover Research Response
10y
Thank you for your feedback. I am sorry you didn't enjoy your time as a Development Associate. Our Associate program is designed to allow entry level hires exposure to all aspects of the sales cycle and allow them the opportunity to move up quickly. We feel the clear career path allows the role the act as a stepping stone either within Hanover or in a sales/account management career elsewhere. It is not clear from your review what you mean by 'unprofessional' staff. Our employees are dedicated and hard-working in a high pressure environment so we try to add fun to every day with games, spot prizes, treats and activities. We believe being professional means being good at your job and doesn't preclude you from having fun at the same time.
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Glassdoor has 332 Hanover Research reviews submitted anonymously by Hanover Research employees. Read employee reviews and ratings on Glassdoor to decide if Hanover Research is right for you.