Hanscom Federal Credit Union reviews

We are sorry you have had a poor experience with us so far. While we cannot do anything to change the past, we hope we can offer you a brighter tomorrow. We provide all new staff with extensive training during their first week of employment with us, as well as at other times throughout their career. Even after reporting to their branch/department, new hires “job shadow” with an experienced colleague. During new hire orientation we stress the importance of our Open Door Policy. This is because we want all of our employees to know that they work for an organization where they are supported and problems, complaints, suggestions or questions can be addressed openly. In addition to this, our HR department has scheduled “check-ins” with new hires throughout their first year – two weeks, one month, three months, six months, nine months and twelve months. With each check-in we try to address different challenges that new employees may be facing. Our hope in doing so is to receive feedback from our new hires, as we are always looking to improve our processes and procedures. Every month HR publishes a newsletter which includes a section where employees can anonymously submit questions and/or concerns for response from our CEO. Finally, in our handbook, we have contact information for Lighthouse Services, an independent messaging service, that employees can use to raise important issues or concerns anonymously. While we cannot resolve 100% of employee issues and concerns, we cannot hope to resolve those that we don’t know exist. I hope this information has been helpful to you and that you will utilize any of the means listed above to contact us.