Happen Bank reviews

The recruiter called me and offered me a position and let me know she was sending over an offer letter. When I signed my offer letter, they told me that my offer wasn't set in stone and that they had to reach out to my references and also pass the background check first. I wasn't worried about any of that, however, generally speaking when you offer someone a position at your company, they've already done those types of things. It's all contingent. After that happened, I was kind of leery about starting. I wasn't excited about the position. I had to fill out multiple documents before my first day. It was extremely overwhelming. My first day was full of HR related things, benefits, meeting multiple leadership teams, and a tour. LC says that they pride themselves on culture and I had just come from a culture that truly makes you feel proud to come into work daily. I didn't get a sense of that at all. The worst part of being "apart of the club" (as they say) is the abysmal attendance policy. Let me lay this out for you guys who are debating on applying. 1) If you're late (1-30min) you receive a point. If you're later than 30 minutes, you receive 2 points. 6 points results in documented coaching, 7 points results in a PIP (performance improvement plan), and 8 points results in termination. ALL WITHIN A 90 DAY PERIOD. So guess what, emergencies, traffic, snow, whatever... it doesn't matter. You're getting points. Do you know how easy it is to get points being just 1 minute late? 2) Unplanned absences- for example, imagine coming into work and staying for more than half your shift, but you unexpectedly became ill. You don't want to spread the germs, so you ask to leave. You are now docked for unplanned absence. You might as well have not even come into your shift for the day. And guess what? If you have 3 unplanned absences in a 90 day window, you get documented coaching, 4 equals out to another PIP, and who knows what happens at 5. 3) If you want to take any time off, and I mean any time off at all, you must use your PTO. This is a pretty standard practice, but this is what threw me off... Let's just say you have requested a trip 3 months in advance for a few days. However, some things have come up and you've had to take time off for dentist appointments, a wreck, doctors appointments, children are sick, etc and you've had to use some PTO here and there because of those things, if you do not have enough PTO to cover those days you've requested off very far in advance, it doesn't matter. They will NOT approve your request any longer. If you're out of PTO, you're screwed. They said even if you have plane tickets, hotels reserved, whatever, it doesn't matter to them because you have no PTO. You'll have to stay at work or you risk losing your job. 4) your lunch breaks are never continuously the same. So you work 8-5, one week your lunch break is going to be from 1-2, another week it'll change to 2-3, another week it'll change to 11-12, another week it'll change from 10-11. Who wants to not have any ability to change or have control over your own lunch break and when you deem it appropriate to feed yourself? No one, I mean absolutely no one wants to take a lunch break at 10am when you've arrived for work at 8am. That makes for a miserably long shift. As I was told, "One week it might suck because you'll be assigned a lunch break at 10am and you've just gotten to work at 8am, but hey everyone has to go through it. It's not a big deal." Yes it is. In my opinion and experience, these methods are considered fear based micromanaging. It's unhealthy, archaic, and suffocating to adults who've been working a steady job for years. We do not need constant restrictions to make sure we're working. The people you hire on should know how to work hard and stay professional without a point system.

It feels as if you’re chained to your desk. Constantly correcting other people’s mistakes No growth No communication between departments Some leadership people do not know the product or processes/procedures Marketing is terrible Metrics are the most important stat, not the quality of the employee If you’re in MS, you better hope that you plan a trip fully 3-4 months prior to going (and that’s if you get lucky enough to get a spot), otherwise you will need to call out sick to be able to go on vacation Breaks are scheduled terribly which hurt people’s metrics If you miss your break and take it late, it will hurt your metrics. Lots of people skip out on these breaks because of this. Only given “30” minutes throughout the day (other than your breaks) to not be on the queues. But if you miss your scheduled time for breaks, that 30 minutes disappears quickly They teach us that we should care and build relationships with our customers, but only give us 5 minutes to do this. CSAT is another metric, understandable, but also subjective Metrics are graded on a curve, so if you like to only do half of the work to make sure your handle time with calls is good, you will be fine. Ops agents are treated like cannon fodder