You'll see that I have many more Cons than Pros for this position. You have only minimal opportunities to move up (there are many people in "higher" levels than this one that are incompetent). You will be on the phone for seven hours a day on an outdated and convoluted system. You will be talking to people that have never used the internet before, some will be allowed to scream obscenities at you but you cannot even hang up. You will have to report to management and development higher ups that lack accountability and proper testing before rolling out new features and ideas. You are working for the Member Support team in Operations at LendingClub...but this means you must do the bidding of any other Operations department if that other agent tells you what to do. Basically you're treated as an essential employee on the outside but then are expected to shut up and be on the phone all day or get warnings and/or disciplinary action. Also you ONLY get MAJOR US holidays off (New Year's, Memorial, Independence, Labor, Thanksgiving, Christmas) and WILL WORK other "minor" holidays (also the PTO system is ridiculous...with limited slots for each day and if you cannot get one of these slots you probably cannot take that day off unless you call in sick). Lastly, the company will continually push how much revenue we're making and how positively we're impacting America but this doesn't mean you're guaranteed a raise or any bonuses for the year. TLDR: THIS IS AN ENTRY LEVEL JOB THAT REQUIRES PATIENCE AND CAN BE EXTREMELY FRUSTRATING. BE CAUTIOUS BEFORE SIGNING ON THE DOTTED LINE AND REMEMBER THAT REGARDLESS OF THE GREAT BENEFITS AND AMENITIES THE RECRUITER WILL THROW AT YOU, YOU WILL BE ON THE PHONE FOR SEVEN HOURS A DAY NON STOP. YOU ARE WARNED!
