There are many things wrong with this company, but I will only address the department that I have first hand experience in.
Reading the previous glowing reviews, I was also fooled into thinking that this is an amazing place to work. Don't believe the recruiters that Member Support is their picking pool for the rest of the company - moving out of this department is very difficult now. They will hire someone with no experience for the position you want before they think twice about promoting you.
I know that LC used to be great (thats where all the 5 start reviews came from), but that was before all the changes and the IPO. It is now just a machine and you're nothing but a number.
Any 5 start reviews you're seeing now are from employees that were hired right out of College - so this is their first "real" job making more than minimum wage. They don't realize that this is NOT how a work environment should be.
Member Support is nothing but a call center, where you're chained to your desk all day taking call after call after call after call. 100+ calls a day is not uncommon and you only get 15 seconds between calls to wrap up - if you don't do it in enough time and go into extended wrap - that will count against your schedule adherence score - which is only 1 of the metrics they police you on. Basically going to the bathroom during a non scheduled break will also hurt your score. All your calls are recorded and you're QA'd weekly during the week, everything is very scripted and fake - you're basically expected to be a robot. They even watch your chats - say 1 wrong thing over chat to another coworker and you will be canned for it.
Your schedule? -Subject to change, you'll either get a 6-3 shift or a 8-5. You're going to get the Saturday schedule when you start out and if you want to take the day off? Gooood luck, not going to happen - you have to find someone to switch with you - can't take Saturdays off unless its requested months in advance. Schedules change every 3 months - so making plans ahead of time is really difficult
Your cell phone? Might as well leave it at home - you're not allowed to have it even OUT during your shift, you can only use it during your 2 10 min breaks and lunch and not anywhere near your desk.
I've never felt so terrible about a workplace before - lots of people in Ops are unhappy and they don't care - you're easily replaced by the next graduating class.
