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Harbor Freight Tools

Engaged Employer

Harbor Freight Tools reviews

3.6

62% would recommend to a friend

(3,450 total reviews)
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Eric Smidt

67% approve of CEO

57% positive business outlook

Harbor Freight Tools has an employee rating of 3.6 out of 5 stars, based on 3,450 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Harbor Freight Tools employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Jul 10, 2014
Recommend
CEO approval
Business Outlook

Pros

It feels like family in the store. The dress code is awesome. The benefits are competitive with other companies. Fast paced, never a dull moment. Great Customer Base.

Cons

There is always so many tasks to complete and never enough hours to get the tasks done. The Truck process is unrealistic, and never gets completed on time which puts all other tasks behind. Lots and Lots of Heavy Lifting. Their HR and LP department are a joke. You never get a response from them and it seems that they ignore most problems. DO NOT call the integrity hotline as you are labeled then as a troublemaker and the person always finds out that you reported them. The POS system that they recently upgraded to is worse than the old one. It constantly crashes and customers get frustrated because of having to wait so long to get checked out. There is never enough payroll hours to get all the tasks completed plus keep basic store standards up to par. You are told to cheat to sale ESP's and ITC's but if the Corp finds out that you cheat they terminate you for it. Not a female friendly work environment due to all the heavy lifting in the store. Plus customers often ask to speak with a man instead of a female. Customers expect us to be able to tell them how to use the product when we are never trained on any of the products. You can never use your PTO because the store is always short handed. The hiring process is a joke. It can take upwards of a month or more to get one person hired in the store.

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Harbor Freight Tools Response
11y
We're so glad to hear you enjoy your work environment, co-workers, dress code and benefits at Harbor Freight Tools. We also thank you for your feedback on how we can improve. As the company continues to grow at a record pace, we are constantly looking for ways to make it a better experience for our employees and our customers. However, we have to disagree with the responsiveness of our HR Dept. and the confidentiality of the HFT Outlet Hotline. We maintain the privacy of our employees' communication with us and protect their anonymity. Thank you again for your input. Your contribution to the company is valued and appreciated.
2.0
Jul 7, 2014

Never ending battle

Recommend
CEO approval
Business Outlook

Pros

Be cautious of reviews from "Calabasas, CA" that is corporate headquarters and senior executives are trying to make a good impression upon the company. This company does not hire smart and educated people, contrary to a previous reviewer's comment. Pros; 1. Easy to get into the company, even felons are hired 2. Benefits for full time employees are good

Cons

1. Pay - other retailers will pay you more, even Menards compensates for weekend shifts. Harbor Freight rationalizes this by pushing replacement guarantees and memberships. If you do not meet your numbers, you will be fired. 2. Scheduling - scheduling is chaotic at best. Forget about having a set schedule. 3. Work load - frequent call offs, labor shortages, and reduction of hours puts a strain on regular, working employees. Prepare to work your butt off for 7.95 an hour, before taxes. You are also expected to sell Inside Track Memberships. They are extremely hard to sell; you get berated when you don't sell them; even customers know they are a rip off. You will frequently have angry customers do to coupon exclusions. Return policy is antiquated and draconian. Customers will be angry; you, regardless if you are an associate or stores manager, will vent this at you while senior management will kiss the customer and give them 100 bucks for their 10 mile trip. 4. Unclean/unsafe environment - these are Chinese tools, manufactured with unmentionable chemicals; you will smell this in the store immediately. Since payroll is stringently controlled, you will be loading 500 lb items yourself with maybe one other associate to help, no motorized equipment to aid. 5. Micromanaging - retail failures liquidated by REAL retailers circa 2008 have made it into the company since the recession - HFT has soaked up talent (warm bodies) from failing companies. These people like to ice pointless tasks. The other day, the district manager wanted us to report to him, for the whole store, each reason for each discounted item for the entire weekend. Wow.

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Harbor Freight Tools Response
11y
Thank you for your input. We know that, even though Harbor Freight is growing exponentially with great success, we're always striving to improve, for our customers and for our team. And while we disagree with a number of your points, we always welcome our employees' feedback. For this reason, we strongly encourage you to reach out to your Regional HR Manager so we can have a constructive discussion and address your concerns. Or, if you'd like to expand and share your thoughts anonymously, please call our HFT Outlet Hotline at 1-800-693-8377. Thank you.
4.0
Jul 2, 2014
Recommend
CEO approval
Business Outlook

Pros

The company is mid-sized but growing, so it is more personal than larger hardware companies. On the first day, I met the District Manager for the region and he actually helped us set up the new store. I got a great sense of community from this company.

Cons

The management of a new store was a bit unorganized. I wasn't aware of scheduling until a day or two before, which proved to be inconvenient.

Viewing 3184 - 3186 of 3,450 Reviews

Glassdoor has 3,497 Harbor Freight Tools reviews submitted anonymously by Harbor Freight Tools employees. Read employee reviews and ratings on Glassdoor to decide if Harbor Freight Tools is right for you.