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Harbor Freight Tools

Engaged Employer

Harbor Freight Tools reviews

3.6

65% would recommend to a friend

(3,439 total reviews)
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Eric Smidt

69% approve of CEO

59% positive business outlook

Harbor Freight Tools has an employee rating of 3.6 out of 5 stars, based on 3,439 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Harbor Freight Tools employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Jul 7, 2014

Never ending battle

Recommend
CEO approval
Business Outlook

Pros

Be cautious of reviews from "Calabasas, CA" that is corporate headquarters and senior executives are trying to make a good impression upon the company. This company does not hire smart and educated people, contrary to a previous reviewer's comment. Pros; 1. Easy to get into the company, even felons are hired 2. Benefits for full time employees are good

Cons

1. Pay - other retailers will pay you more, even Menards compensates for weekend shifts. Harbor Freight rationalizes this by pushing replacement guarantees and memberships. If you do not meet your numbers, you will be fired. 2. Scheduling - scheduling is chaotic at best. Forget about having a set schedule. 3. Work load - frequent call offs, labor shortages, and reduction of hours puts a strain on regular, working employees. Prepare to work your butt off for 7.95 an hour, before taxes. You are also expected to sell Inside Track Memberships. They are extremely hard to sell; you get berated when you don't sell them; even customers know they are a rip off. You will frequently have angry customers do to coupon exclusions. Return policy is antiquated and draconian. Customers will be angry; you, regardless if you are an associate or stores manager, will vent this at you while senior management will kiss the customer and give them 100 bucks for their 10 mile trip. 4. Unclean/unsafe environment - these are Chinese tools, manufactured with unmentionable chemicals; you will smell this in the store immediately. Since payroll is stringently controlled, you will be loading 500 lb items yourself with maybe one other associate to help, no motorized equipment to aid. 5. Micromanaging - retail failures liquidated by REAL retailers circa 2008 have made it into the company since the recession - HFT has soaked up talent (warm bodies) from failing companies. These people like to ice pointless tasks. The other day, the district manager wanted us to report to him, for the whole store, each reason for each discounted item for the entire weekend. Wow.

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Harbor Freight Tools Response
11y
Thank you for your input. We know that, even though Harbor Freight is growing exponentially with great success, we're always striving to improve, for our customers and for our team. And while we disagree with a number of your points, we always welcome our employees' feedback. For this reason, we strongly encourage you to reach out to your Regional HR Manager so we can have a constructive discussion and address your concerns. Or, if you'd like to expand and share your thoughts anonymously, please call our HFT Outlet Hotline at 1-800-693-8377. Thank you.
2.0
Jun 27, 2014
Recommend
CEO approval
Business Outlook

Pros

If you have a good store manager it can be a good place to work. Most of the people I worked with were dedicated people and I never had a cross word with anyone, and I was fortunate to have a great store manager. The customers were friendly and I enjoyed helping them. It's a decent part time job for a single person with few outside obligations.

Cons

Short sighted corporate has oversaturated this area with new stores so everyone's sales have dropped off. Because of that, new stores have not met sales forecasts resulting in everyone's hours being cut. The store managers are pressured to sell the Extended Service Plans and Inside Track Club memberships and they have no choice but to pass down that pressure to the employees. Hours are not consistent so you may get 18 hours one week, and 12 hours the next week, and the starting and ending times might vary which makes it very difficult to plan your life. Many employees are married and have children and it is impossible to make sure family obligations are met when you never know from one week to the next what time you will be starting and ending work, or what days you will be scheduled.

1.0
Jan 17, 2014

The job from hell

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are no Pro's about working for this company. It is a horrible Corporate Environment and the culture will never change, until the owner is willing to make it change.

Cons

The old saying Sh*t rolls down hill is true. It starts at the top and doesn't stop rolling until the bottom. This company does not care about its employees, it does not care how they feel. All this company cares about is lining the pockets of the upper executives and they don't care who they have to step on or destroy to do it. Good people walk away from this company feeling defeated and worthless. Upper management ego's are out of control and they are allowed to belittle anyone who disagrees with them.

Viewing 43 - 45 of 3,439 Reviews

Glassdoor has 3,486 Harbor Freight Tools reviews submitted anonymously by Harbor Freight Tools employees. Read employee reviews and ratings on Glassdoor to decide if Harbor Freight Tools is right for you.