Scheduling-
Only expect everyone to stay their whole shift if the DM is supposed to come in
Usually only2 people scheduled from 6-9 but commonly that turns into 2-9
Salary employees don’t haft to clock in so there’s no proof when the cut their required 45 hours down to 36🤷🏻♂️
Not enough payroll to support assigned tasks
Waste payroll on ridiculous price changes and audits
Don’t count on getting a rest break if your in leadership
Get time off approved only to have it retracted
LOD for your entire shift
Morale-🤕
Toxic work environment
You hear “I don’t care” a lot
Lot of turning a blind eye if it’s inconvenient
The constant feeling that your in trouble
If you need to call off you will either be manipulated to come in or retaliated against
Retaliation
There some snakes in the garden
Some leaders don’t keep their ego in check
High Turnover
Every action is observed, questioned and used against you
If do anything slightly out of sop you will be written up for not using “common sense”
Hard work is rewarded with a cookie🙄
Store level mistakes made at corporate
Communication from corporate to stores is terrible
no trust among leadership
Many of the polices and Documents in the source are outdated and when you email store oops they say the police is in the process of being update but a year latter it’s still the same.
Success drives are only used when you in trouble
Facility-
🎚EMS thermostat is hard to use and limits climate control in store
Cheep cleaning supplies
Store smells like oil and tires
Concrete floors are tacky
Discouraged from inputting work orders
Inconveniences-
itc prices don’t ring up automatically
Take phone calls while trying to help customers🛒
price changes when the prices don’t change🤦🏻♂️
Sales team is expected to be the janitors of the store
Nobody wants to work
Free items make people crazy
Customers expect you to keep their coupons in store
Customers get mad when their low end tools break🙀 and ya just stand there like “oh my goodness what a surprise” while the yell at you
Safety-
Not enough people in the building during afternoon/evening to support Team lift
incidents are swept under the rug for some while others are magnified
Doesn’t feel safe at work
Feedback-🤫
Few avenues for feedback
Engagement survey takes months for results to be posted and only causes management to point fingers
Hft outlet is ok but once the stores leadership is included in the situation, forget about being Anonymous😳
Presale- Small toolboxes might show up on time but 44in and above always take weeks longer than expected, which really ticks off the customer and associates.
Sop says Pre sale have a red slapper but Dillon just puts a colored piece of paper on it
Some Customers take weeks and sometimes months to come pick up their presales which crowds a already cluttered stockroom
