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Harbor Freight Tools

Engaged Employer

Harbor Freight Tools reviews

3.6

63% would recommend to a friend

(3,450 total reviews)
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Eric Smidt

67% approve of CEO

58% positive business outlook

Harbor Freight Tools has an employee rating of 3.6 out of 5 stars, based on 3,450 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Harbor Freight Tools employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Jul 4, 2018

This company Has lost it's direction

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

PTO Builds fairly quickly, Benefits are pretty good

Cons

The Company has introduced a LOD program which is basically the same as a racetrack manager at lowes or home depot, main difference is this program doesn't work in smaller stores where there is only one manager/supervisor on duty instead of multiple. the company doesn't recognize talent or reward opportunities like they claim(i've been in the same position for multiple years and passed over for a leadership team position multiple times) they instead headhunt from outside companies for people who have supervisor experience already instead of giving current employees the chance at it. Every month is a new sales gimmick every month is a waste of labor hours to make price changes and the only thing that really changes is the color of overlay and the "banner message" on the price tags. The company has also begun allowing management to be lazy and have all work completed by associates, in a bigger box store like harbor freight is trying to become, this may work but in the smaller stores scheduling 3 associates and one manager/supervisor doesn't allow for one member of the "team" to be absent from accomplishing any tasks or having the associates do all the work( a quote directly from my store manager, "should I as the store manager have to go out and work the sales floor/stockroom?". Work life balance is garbage, logistics employees work horrible shifts that can sometimes last as long as 12+ hours with the lack of staff to work over built merchandise deliveries.

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Harbor Freight Tools Response
7y
We wanted to thank you for sharing your extremely detailed feedback and thank you for five plus years of being with the Harbor Freight Team. We are sorry you're not having the experience that you desire with us. Know that we will be sharing this feedback with the appropriate Associates, and that we will utilize this in our continuous improvement.
3.0
Jun 26, 2018
Recommend
CEO approval
Business Outlook

Pros

Raise policy is better than any other employer I've seen. You earn a percentage on top of the base wage. The raise affects that extra percentage, so you don't lose your previous increases when the minimum wage increases. Paid time off is plentiful. Coworkers are all very helpful to each other and friendly.

Cons

Hours are all over the place. One week you might get 30, the next you might be lucky to get 4 hours. On weeks you do get good hours, shifts can sometimes be scheduled without enough time in between them to get proper rest. Trucks are now processed during the hottest part of the day here (can reach 110+ temperature outside, trailer is typically hotter). Stockroom is too small for the amount of product received. Product can end up in front of stockroom shelves on the floor due to lack of space at times, which can be a potential safety hazard. Stuff like price changes and planograms seem like a lot of time is wasted on unnecessary changes. Most price changes aren't actual changes, just swapping color and text on the labels. Planogram guides seem to not be proofread well before they're posted for stores to set. Errors range from minor measurement issues to product overlapping in the pictures in ways that it can't physically fit in the space as shown. Logistics was told more incentives to earn more are coming a while back, and nothing has happened. We still only occasionally end up on registers, so don't have the same amount of opportunities to earn spiffs as sales associates.

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Harbor Freight Tools Response
7y
Thank you so much for sharing your detailed feedback, especially regarding hours and processes. Please know we take all Associate comments into consideration, and we appreciate your contribution to our continuous improvement. Your District Manager would also be open to hearing your feedback regarding these areas. We appreciate all your hard work in Phoenix and look forward to watch you grow with Harbor Freight Tools!
1.0
Jun 19, 2018

HR Nightmare!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great pay for management positions

Cons

Micromanaged by DM and HR. HR is based out of California and they try to manage associates without letting management take care of situations. Management can’t make a move without HR approval. What’s the point?

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Harbor Freight Tools Response
7y
We’re sorry to hear you aren’t having the experience you desired at Harbor Freight Tools, and we appreciate your detailed feedback, especially regarding management. Our goal is to be a great place to work, but that also means continually improving and listening to our Associates every step of the way. Please know that we will forward your feedback to the appropriate Associates. We appreciate all your hard work and look forward to your growth with us.
Viewing 100 - 102 of 3,450 Reviews

Glassdoor has 3,497 Harbor Freight Tools reviews submitted anonymously by Harbor Freight Tools employees. Read employee reviews and ratings on Glassdoor to decide if Harbor Freight Tools is right for you.