Is Harris Teeter a good company to work for as a Assistant Customer Service Manager?

Assistant Customer Service Manager professionals working at Harris Teeter have rated their employer with 3.7 out of 5 stars in 72 Glassdoor reviews. This is a higher than average score with the overall rating of Harris Teeter employees being 3.3 out of 5 stars. Search open Assistant Customer Service Manager Jobs at Harris Teeter now and start preparing for your job interview by browsing frequently asked Assistant Customer Service Manager interview questions at Harris Teeter .

Does Harris Teeter pay Assistant Customer Service Manager employees well?

Assistant Customer Service Manager professionals rate their compensation and benefits at Harris Teeter with 4.1 out of 5 stars based on 72 anonymously submitted employee reviews. This is 31% better than the company average rating for salary and benefits. Find out more about Assistant Customer Service Manager salaries at Harris Teeter.

How happy are Assistant Customer Service Manager professionals working at Harris Teeter?

86% of Assistant Customer Service Manager employees at Harris Teeter would recommend their employer to a friend. This rating has increased by 15% in the past 12 months. Assistant Customer Service Manager professionals have also rated Harris Teeter with a 3.5 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.4 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Harris Teeter?

Cashier (931) , Produce Clerk (174) , Deli Clerk (171) , Sales Associate/Cashier (161) , Personal Shopper (153) , Customer Service Clerk (129) , Front End Cashier (87) , Barista (86) , Customer Service Representative (83) , Fresh Foods Clerk (81) , Harris Teeter Cashier (78) , Assistant Customer Service Manager (70) , Cashier/Bagger (62) , Part Time Cashier (53) , Overnight Stocker (52)

What are the pros of working at Harris Teeter according to real employee reviews?

"The people that I work with are great and there are customers I look forward to seeing every week." ((in 246 reviews)); "They allowed me to work super flexible hours and were really understanding of when I wanted to leave on vacation with my family." ((in 237 reviews)); "Great coworkers and a pretty easy job (except during coupon specials)" ((in 225 reviews)); "Bonus checks twice a year" ((in 155 reviews)); "There was good and flexible scheduling" ((in 122 reviews))

What are the cons of working at Harris Teeter according to real employee reviews?

"Management was poor and bad at communicating" ((in 579 reviews)); "Pay is low for the amount of work that needs to be done (though on par for the grocery industry)" ((in 455 reviews)); "Bad managers that expect you to let the customers be abusive to you." ((in 253 reviews)); "Upper management does not care about the everyday employee." ((in 72 reviews)); "no training for the Refrigeration mechanics" ((in 65 reviews))

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Harris Teeter

Harris Teeter Assistant Customer Service Manager reviews

3.7

86% would recommend to a friend

(72 total reviews)

Tammy DeBoer

100% approve of CEO

36% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.2

Career opportunities

4.1

Compensation and benefits

3.5

Work/Life balance

3.1

Senior management

Assistant Manager, Customer Service employees have rated Harris Teeter with 3.7 out of 5 stars, based on 72 company reviews on Glassdoor. This indicates that most Assistant Manager, Customer Service professionals have a good working experience there. Harris Teeter is rated in line with the average (within 1 standard deviation) by Assistant Manager, Customer Service professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

72 reviews

4.0

Jan 14, 2022

Decent

Assistant customer service manager

Recommend

CEO approval

Business Outlook

Pros

Fair pay for the job. Isn’t hard if you can manage your emotions and stay level headed. Great opportunities for advancement.

Cons

High school atmosphere with most part timers. Upper management tends to be lazy.

1.0

Dec 29, 2021

POOR MANAGEMENT

Assistant customer service manager

Recommend

CEO approval

Business Outlook

Pros

Bonuses twice a year and weekly pay and great customers.

Cons

Horrible scheduling, managers don't want to help front end at all except one.

2.0

Oct 14, 2021

Dysfunctional

Assistant customer service manager

Recommend

CEO approval

Business Outlook

Pros

Very little positive to say

Cons

Expected of you to work over work 9+ hours with no breaks or lunch. Guilted if you have other things to do and can’t stay over. Unaccepting and dismissive management when you approach them regarding issues and concerns. Critically understaffed and underpaid.

Viewing 19 - 21 of 72 Reviews

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Harris Teeter reviews Harris Teeter Assistant Manager, Customer Service reviews

Harris Teeter

Harris Teeter Assistant Customer Service Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Decent

POOR MANAGEMENT

Dysfunctional

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