This company has an entirely wrong approach to mental health. Intake specialists are not crisis-trained and receive very little information for dealing with mental health clients. We are driven to use sales techniques in order to persuade people into scheduling appointments. There is very little concern for client wellbeing or training staff to appropriately handle crisis calls, but there is a huge emphasis on scheduling as many intakes as possible. A company has to make money, so I understand there is a need for clientele; however, this company has such an unethical approach. Calling people 5-6 times a day throughout the week. Not offering consultations with the providers (they expect the intake specialists to decide if a provider is a “good fit” instead of allowing clients to decide for themselves). It feels very icky working for an organization that claims to value mental health but clearly does not.
