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Headlight Health

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Headlight Health reviews

3.3

54% would recommend to a friend

(50 total reviews)

Dr. Manish Sheth

66% approve of CEO

61% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Work/Life balance

3.1

Compensation and benefits

3.0

Culture & values

2.8

Career opportunities

2.7

Senior management

Headlight Health has an employee rating of 3.3 out of 5 stars, based on 50 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Headlight Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Reviews by job title

50 reviews
2.0
Apr 4, 2024

Needs a lot of work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Everyone is pretty nice but that's about it.

Cons

Headlight needs a lot of work to improve. Their training definitely needs work. You should not have somebody who has no experience in mental health give presentations on anxiety & depression. Also, they harass clients. FCC guidelines limits the amount you can call. I was seeing clients being called 2 times a day multiple days in a row. For someone who is looking for mental health services it's already overwhelming, the last thing they want is similar to robocalls. Their intake process is horrendous, and when you ask about any crisis procedures and policies, they don't have many. I didn't find that they actually cared about the clients experience and their mental health. They just want the $$$. The training for the intake specialists you can tell its not as empathetic, but they even teach sales-style phrases to use. Left a really bad taste in my mouth all around. I would not recommend anyone I know looking for services to this company.

avatar
Headlight Health Response
1y
Thank you for sharing your experience as an Intake Specialist at Headlight. We regret that our training and client interaction practices did not meet your expectations. Our intake specialists play a crucial role in reducing wait times for our clinicians. Although this may come across with some aspects of sales, it always comes from a place of service so new clients can get scheduled for the care they desperately need. We will continue to review feedback as a tool to improve on the Intake Specialist role.
5.0
Apr 1, 2024

Company with a mission

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This company cares about mental health and tries to meet the need the right way. They work hard to keep clinician caseloads fair and not too large. They are trying to find ways to help us with our daily work load.

Cons

Growing very fast. Some negative employees in our team meetings because they don't like change.

avatar
Headlight Health Response
1y
Thank you for your kind feedback! We believe that we have put in place a caseload that supports flexibility, work life balance and fair compensation. As Headlight continues to grow and improve it is only natural that some employees will struggle with change. We will continue to support those employees through this growth in hopes of a positive work experience. We will continue to stay focused on those that impact Headlight the most...Headlight Clinicians!!
1.0
Feb 4, 2024

Once was great

Therapist
Recommend
CEO approval
Business Outlook

Pros

The ability to be remote. Having peer groups to discuss is amazing. Direct clinician staff is open, knowledgeable and understanding.

Cons

Since the addition of chief officers of everything, the therapist are now expected to work more and complain less. Therapist are reminded of their numbers and forced into punitive contracts. What once was great, is now gone. Clinicians were supported which allowed for greater client care. Now it’s a numbers game. The pay is based on client hours not client numbers. Expectations of having 25 Client hours can really translate over to have 32+ clients a week. And only then that’s when the pay is decent. Anything less than that, you are better off working somewhere else that values each client individually and supports clinicians giving excellent client care whether it is for 45,52 or 53 minutes.

avatar
Headlight Health Response
1y
Thank you for your review. We’re glad to hear that you valued the peer collaboration, support from your direct clinical team, and the flexibility of remote work—those are foundational elements of our model and remain central to how we operate. That said, we want to be clear: our compensation structure is based on billed hours—not client volume—and the expectation of 25 billed hours per week is one that the majority of our clinicians meet without exceeding a sustainable caseload. Bonus eligibility and salary consistency are tied to these clear, ethical benchmarks—not punitive measures. We’re proud of a model that prioritizes both access to care and clinician stability. While we understand that this level of structure may not be the right fit for everyone, it reflects our ongoing commitment to integrity, accountability, and high-quality mental health care. We wish you all the best in your continued work.
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Glassdoor has 51 Headlight Health reviews submitted anonymously by Headlight Health employees. Read employee reviews and ratings on Glassdoor to decide if Headlight Health is right for you.