Health Catalyst reviews

3.3

44% would recommend to a friend

(784 total reviews)
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Ben Albert

28% approve of CEO

24% positive business outlook

Health Catalyst has an employee rating of 3.3 out of 5 stars, based on 784 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Health Catalyst employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

784 reviews
3.0
Feb 22, 2021

Lost It's Way

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company has done it's best through the covid world. Yes, some benefits got cut but for the most part business went on. The mission, if acted on, has potential.

Cons

I have struggled to put my finger on what has bothered me as time as gone on. I have been here a while and have seen many changes and honestly the direction is very, very discouraging and disappointing. The culture is gone, plain and simple. This is just another run of the mill company. The company cares about billable hours and not actual outcomes. That's secondary, billable hours is the priority. This means wild west on solutions being re invented over and over. You have so many leads assigned to a client, TD, AD, CSL, SAE, and whatever other billable acronym you can think of. And they all want to be in charge. It’s a gigantic mess. So much fighting for hours and credit with no focus on the outcomes. Praise and promotions are given to those with the loudest voice, not those with the skills or ability. Just the loudest voice and boy, are there some loud voices, and they get promotions. They are destroying high functioning teams by trying to move to a shared, consolidated resource system or even talent pools. This is to save the teams that are failing while causing a disruption to those teams that are functioning. Trying to consolidate and resource pool talent is never a good idea, loss of productivity, ownership, focus and specialization as well as morale. For very little to no return. Product managers are also being subjected to the same structure, and there is also this notion that a product manager should not be a subject matter expert in the area their product. I liken that to a Ford project being led by someone who has never been in a car. To me, it makes no sense, but this is how it is. They are hiring new positions with the purpose of overseeing and micromanaging other positions on other teams, such as product managers. It’s micromanagement at its finest. In addition to the job promotions, hiring for high level positions is very shady. They post a job with qualifications that appear to be copied from the resume of the person they have already planned to hire. Recent reviews have surfaced similar concerns and the reply has been "feel free to look elsewhere" I think my road at Catalyst has come to an end. Which is sad, I am deeply committed to the team I am on. But they consistently throw more and more morale killing red tape. This company is not running lean. Almost everyone has two bosses, this goes along with that whole shared resource thing. It doesn't work.

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Health Catalyst Response
5y
Thank you for your transparent feedback, which is informed across many years at Health Catalyst. I'm very sorry to internalize the frustration and discouragement that you feel as a result of challenges in the professional services organization, including matrix-structures, inefficiency and micro-management. I acknowledge that we're definitely experiencing growing pains in these areas, and we've had a few deep-dives to try to better understand this, which has helped. I wonder if you'd be willing to visit with me and/or Linda Llewelyn, our Chief People Officer, 1:1 to help us better understand your experience, including the micro-management, the organizational challenges, and particularly the sense that the loudest voices are those that are listened to the most. I also want to understand and address any situations where we're not living up to the operating principle of respect. We would commit to keep the feedback you share confidential. I apologize for the difficulties you're experiencing, and will work to try to enable improvement here as we also strive to grow and become financially sustainable. We are going to update our measures for success for the professional services organization as part of 2021 planning, and enable an evolution which I believe will be positive and helpful. But it will also take some time, and still of necessity operate within certain business model and financial constraints. Thank you again for sharing this feedback. Best, Dan
4.0
Feb 22, 2021

Things are good.

Recommend
CEO approval
Business Outlook

Pros

Good work pace, challenging but achievable work.

Cons

Sometimes hard to navigate the large organizational structure to get answers.

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Health Catalyst Response
5y
Thank you for your review and feedback, and for your contributions over the past 3+ years at Health Catalyst. Your suggestion to have smaller business-unit all hands discussions is resonant and insightful, and we'll work on incorporating this form of communication more consistently at Health Catalyst moving forward. Thank you again for your contributions to our company these past 3+ years! Best, Dan
4.0
Feb 12, 2021

Great Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are unmatched. Executive Leadership is great, with a strong bias toward pragmatic solutions. Self-motivating employees are easy to work with and work toward common goals

Cons

While everyone is welcome, it seems that there is a bias for having the 'right' pedigree when it comes to education. If you aren't from an big brand school or big band previous company, it's easy to feel like an outsider.

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Health Catalyst Response
5y
Thank you for this review and for your feedback during your tenure at Health Catalyst. I'm glad to hear of the positives around benefits, leadership, pragmatism, and great teammates. I also appreciate your feedback regarding more openness to various backgrounds especially related to traditional education. Our newly appointed Chief Learning Officer, Jill Terry, is a great example of us, I believe, making meaningful strides forward in this respect. She is, to me, the personification of a new paradigm of how we frame up concepts like learning and education, and through her leadership I believe we will accelerate the use of this broadened paradigm to the benefit of our team members and our clients. I wish you great success in your current and future endeavors! Best, Dan
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Glassdoor has 847 Health Catalyst reviews submitted anonymously by Health Catalyst employees. Read employee reviews and ratings on Glassdoor to decide if Health Catalyst is right for you.