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      Health Catalyst

      Engaged Employer

      Health Catalyst reviews

      3.3

      44% would recommend to a friend

      (784 total reviews)
      avatar

      Ben Albert

      28% approve of CEO

      24% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      4.0

      Work/Life balance

      3.9

      Culture & values

      3.3

      Senior management

      3.3

      Compensation and benefits

      2.9

      Career opportunities

      Health Catalyst has an employee rating of 3.3 out of 5 stars, based on 784 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Health Catalyst employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      784 reviews
      2.0
      Jul 30, 2020

      Clean house in Pro Services

      Data engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I believe the employees at Health Catalyst truly embody the Health Catalyst way - we are smart, hard working, humble people. We care about the success of our clients and want to make a difference in the world using data to drive better decision making in healthcare. The pay is really good. In fact, if it wasn't for a good salary and the genuine, caring people who work here, I would have left years ago.

      Cons

      With the above said, the Professional Services division of the company needs some serious house cleaning. Product Managers don't have roadmaps for their products, don't announce product features regularly, don't clearly track or manage bugs, or have a process where people (clients and employees) can request new features. In fact, many teams can't really agree on what their product is, or does, or offers. You're expected to make it up as you go along. If you want some supporting documentation and direct a client to HC Community, our client facing web tool, it's a mess of links to old, out dated, poorly written materials. Somehow, product managers aren't responsible keeping this information up to date and written professionally. I'm not impressed with the leadership in Pro Services and neither are my peers. Are these managers really good at getting client adoption of products for the long run, or good people managers? Two different things. What publications are product managers reading? Do they share that information in a collaborative way to build trust? Do they pay attention to how other software companies conduct themselves and communicate information, and try to replicate that on their own teams? Do product managers follow software development best practices? I see none of this. Further, there is no clear way to express our frustrations with the incompetency seen here. Culturally, the Professional Services leadership team and Hiring Team is made up entirely of white men, with the exception of one female executive. The Pro Services division receives an email from this group every two weeks and none of the information communicated reflects the work I do, or the changes I want to see. Despite cultural pressure internally and externally to reflect on why representation in this needs to change, nothing really changes. Who decided the group should be made up of leadership team members only? Probably the leadership team. A recent "re-org" in Pro Services resulted in the layoffs of a few people and shifting of others into new roles. Some of that shifting meant people were promoted into positions with significant responsibilities and not surprisingly, these people are white men - longtime employees. Time and again as certain people are promoted, roles are shifted, teams are formed, and workgroups are established, women and minorities are sidelined to Affinity Groups. We watch as poor decisions are made, work is disorganized, products struggle, clients asks hard questions we can't get answers for, and simple tasks like documenting materials are largely ignored. We will never be a first rate company as long as this is allowed to continue.

      avatar
      Health Catalyst Response
      5y
      Thank you for sharing this perspective and feedback. Your experience certainly does not reflect what we strive for at Health Catalyst. There is some challenging feedback in your review; I will try to address three of the primary themes in your response. The first theme I believe I heard relates to inclusivity, and more specifically, the need to avoid bias in the making of decisions, including key leadership hiring decisions. I want to first share that this is an area in which we strive to be world-class, and we acknowledge that we have much more work ahead of us to achieve this important goal. I am encouraged both by the increased focus on standard hiring processes companywide, and by the rollout of training to identify the implicit biases each of us may unknowingly bring to the decision-making table. I believe strongly that inclusivity is one of those topics, the importance of which cannot be overstated. I want you to know that we are deeply committed to getting much better in this area. Secondly, you shared feedback related to Product Management at Health Catalyst. As you are likely aware, we launched our Product Development Lifecycle (PDLC) and New Product Introduction (NPI) processes several years ago to bring a higher level of product management discipline and rigor to all new product development, business justification, planning, forecasting, pricing, and all marketing activities associated with bringing a new product to market. Using the PDLC and NPI, we hope that the market, our Clients, and our Team Members all gain a clear understanding of each of our products, our services, and the improvement we strive to enable across major financial, operational, and clinical areas of healthcare. Your feedback points to some areas for improvement in these areas, and I appreciate the time you have taken to highlight specific ways we can do better. You also shared several ways in which you believe the Professional Services division of our company can improve, including communication. In this area, I encourage you to be courageously transparent with us. In each of these biweekly communications (which I receive as well), I see some consistent language repeated: “These emails are intended to increase communication, invite discussion, and seek feedback.” I agree with each those communication objectives, and I encourage you to share your thoughts for improvements to this periodic email with your Manager, any Senior Leader, myself directly, or via our anonymous “Ask Leadership Anything” page on Spark. Finally, if you would be open to a private 1:1, my assistant Jenn Howard can help us find a time to connect remotely. Thank you again for sharing your perspectives, and I apologize that you your experience at Health Catalyst hasn’t measured up to our company’s values and mission. Best, Dan
      5.0
      Jul 29, 2020

      Couldn't be Happier

      Analytics engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wonderful Leadership and Management, Fair Pay, Incredible Work Life Balance, Love the company Mission, Very intelligent team members that increase my learning

      Cons

      No breakroom snacks while working at home during Covid, occasionally team members dont assume positive intent with company decisions

      avatar
      Health Catalyst Response
      5y
      Thank you for your review and for your encouraging words and feedback. We'll try to always listen carefully to feedback, while also balancing not under- or over-responding to feedback, and to look for patterns and categories of feedback to make decisions that are as data-informed and representative as possible. We appreciate your trust and your commitment to our company and its mission! Best, Dan
      5.0
      Jul 20, 2020

      Best Place to Work

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - 401k Match (suspended during COVID-19) - More Holidays than anywhere else I've worked - Option to work from home - Flexible PTO - $1,000 home office grant - Education Allowance for conferences - Internet and Phone reimbursements - Tuition reimbursements - Generous Health/Dental/Life Insurance - Time with Family - Company truly adheres to stated company values from the top all the way down

      Cons

      - Without working in the office, there are some "water-cooler" conversations that I would have gotten working at another place. - Before the pandemic, I would try to go into the office a few times, and when I went in, I tried to get a desk on the Robin system. I tried 4 different times reserving a desk, taking my stuff over to get started and then someone would say that, "so-and-so works at that desk." Finally I just asked everyone around which desk is NOT being used. I sat down at that desk and the monitors didn't have a cable and other hookups to conveniently hook my laptop up, so I worked from my laptop with one screen for a few hours and finally went home. This problem might not be an issue at the new building. - I don't really know anyone else who works at the company beyond the maybe dozen or so people I work with on a regular basis. - There is not really an opportunity to become friends with anyone.

      avatar
      Health Catalyst Response
      5y
      Thank you for your review, for your feedback, and for contributing to our company's success these past 1-2 years in the important technology leadership role of a senior software engineer. Your work directly contributes to the company's ability to achieve its mission. Thanks also for sharing the positives you've experienced thus far at Health Catalyst. I also appreciate your thoughts about improvement opportunities and your advice. I agree that we have opportunity for improvement in how we manage desk assignments, and I do believe we'll take a major step forward as we move into our new building late this year/early next year, as this has been an area of focus for the cross-functional design team. I also agree that with COVID we have had to limit extracurricular activities and gatherings, and generally we can do better here independent of COVID -- this certainly shows up in our scores on the "best friend" question on the Gallup Engagement Surveys (which we'll discuss during today's All Team Member meeting). I also appreciate your perspective about reinstating benefits like the 401(k) match -- we're working on it and we'll provide an update in today's All Team Member meeting as well. We'll also keep thinking of ways even during COVID that we can stay connected to one another -- hopefully today's All Team Member meeting will be one of those helpful connection points. Thank you again for your contributions to our success and mission! Best, Dan
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      Glassdoor has 847 Health Catalyst reviews submitted anonymously by Health Catalyst employees. Read employee reviews and ratings on Glassdoor to decide if Health Catalyst is right for you.