Health Catalyst reviews

Thank you for taking the time to share this thoughtful feedback. I truly appreciate your recognition of the talent, dedication, and character of our team members. I’m also glad to hear that you’ve found work-life balance to be a positive aspect of your experience. I understand your concerns regarding financial outlook, compensation, and team investment. We recognize that sustaining competitive compensation while navigating market challenges is critical, and I want to assure you that leadership remains focused on addressing these concerns in a way that supports both our team members and the long-term health of the company. Additionally, I appreciate your feedback about interdepartmental communication. I welcome the opportunity to discuss your thoughts further in a 1:1 conversation. Your perspective is valuable, and I’d appreciate hearing more about your experiences and any ideas you may have. I also hope you can see and recognize the differentiation that Health Catalyst offers vs. nearly every smaller healthcare technology startup company operating in this space. Health Catalyst has been steadily and significantly improving its profitability every year since going public nearly six years ago, and recorded its first year of meaningful positive adjusted free cash flow in 2024. There are few, if any, healthcare technology startups with positive free cash flows, which means that they are dependent on outside sources of capital to fund their basic operations. We at Health Catalyst do not have that dependency anymore, and this offers financial sustainability and staying power that these other companies have not yet achieved, and few venture-backed companies ever get to this point. It is one of the reasons why the vast majority of venture-backed startups fail. We have plenty of challenges at Health Catalyst, to be sure. But we also have unique, differentiating strengths that include a strong balance sheet, a company with growing profitability and cash flows, size and scale that almost no other healthcare technology company enjoys – including over 1,000 client relationships. Thank you again for your feedback—it helps us continue to grow and improve as an organization. I hope you see a meaningful and rewarding future with Health Catalyst! Best, Dan Burton

Thank you for your more than nine years of dedication to Health Catalyst. Your contributions over this time have been significant, and I deeply appreciate your willingness to share your honest perspective. It’s encouraging to hear that work-life balance and workplace flexibility continue to be positive for you. At the same time, I want to acknowledge your concerns, and apologize that your experience hasn’t lived up to the ideals we describe in the Health Catalyst Way. Leadership is a responsibility we take seriously, and I hear your frustration regarding company strategy and leadership development. We are committed to continuous improvement in these areas and to fostering a work environment where every team member feels heard and supported. We will be using every all-team-member meeting in 2025 to share and emphasize, so that there can be clarity and an ongoing dialogue to answer any questions, our company strategy, as well as monthly updates on the important product strategy work that has been a deep focus as part of 2025 planning, and which work continues throughout 2025. I hope that these discussions will help you understand the company’s strategy, engage in the product strategy development process, and develop confidence in Health Catalyst’s unique differentiation within our areas of focus, and our ability to win as a result. Regarding compensation, we understand that financial security is a critical concern. We continue to benchmark salaries and benefits annually, striving to offer above-market pay, including the recent above-market 5% base salary increase in late 2024. We also remain committed to our strong benefits package, which includes flexible PTO, 18 company-paid holidays, generous 401(k) matches, company-paid life and disability insurance, fitness, and home office reimbursements, online company-sponsored counseling and physical therapy, and education assistance of up to $10,000 annually. We know there is always more work to do in this area, and compensation remains a priority in our 2025 board-approved operating plan. I also hear your concerns about our culture and the broader challenges facing our teams. We want Health Catalyst to be a place where every team member feels valued and respected. Our goal is to create an environment where all individuals can thrive while staying focused on the mission that unites us—enabling massive, measurable, data-informed healthcare improvement. We recognize that strengthening our culture requires thoughtful leadership, and we are committed to ensuring our values guide every decision we make. If you’re open to it, I’d welcome the opportunity to hear more of your thoughts directly and explore how we can continue to improve in a 1:1 meeting with you. I sincerely appreciate your candid feedback and your long-standing contributions to our company. Best, Dan Burton