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      Health Catalyst

      Engaged Employer

      Health Catalyst reviews

      3.4

      45% would recommend to a friend

      (780 total reviews)
      avatar

      Ben Albert

      Not enough data to show CEO approval

      24% positive business outlook

      Ratings by category

      4.1

      Work/Life balance

      4.0

      Culture & values

      4.0

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.3

      Senior management

      3.0

      Career opportunities

      Health Catalyst has an employee rating of 3.4 out of 5 stars, based on 780 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Health Catalyst employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      780 reviews
      5.0
      Jan 14, 2020

      Constant Improvement (Internal and External)

      Vice president senior business leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Since my last review we have made strides in removing some of the seams between the services and product business. The amount of coordination has increased with many meetings now having representatives from all sides of the house. This past week I was in a meeting with different groups and the theme was how can we all work towards a common goal and ensure what is best for our customers. The mission helps motivate me everyday and can be seen in the number of engaged employees at HC. I can't think of a time when I have reached out to team members for assistance and had an overwhelming number of responses of individuals willing to carve out time. I worry sometimes of the distance between those in product and engineering from the results we are seeing in our services business. Our customer success team does do a great job highlighting these customer wins. The product infrastructure is starting to coalesce and creating amazing opportunities for growth. This is another symptom of some of the silos that naturally occur during product development starting to get broken down.

      Cons

      There are not many. I know through conversations with team members there can be a delta in experiences from one resource to another at Health Catalyst. This is often the case with large rapidly growing organizations and can be mitigated with an engaged management layer. The 360 degree reviews we just completed could be a tool to help address some of these challenges if managers embrace the feedback and take advantage of the opportunity for self introspection. There have been team members I have mentored and the work experience they describe doesn't mirror what I have seen but that should not be discounted. Self motivation is important in many of the roles at Health Catalyst and it can be a challenge to get up and running for a new employee ( this is doubled if you are remote). Again these are all areas that are being addressed by leadership and something we often discuss during our monthly all hands meetings. I worry that there are times when we stand up a new initiative to a lot of fanfare and momentum and then 1-2 years later it has faltered. Thinking back over the past two years there are several efforts we have kicked off that I do not know where they stand today.

      avatar
      Health Catalyst Response
      6y
      Thank you for this thoughtful and updated review, and thank you also for your many contributions, over more than five years, as a leader at Health Catalyst! I'm really encouraged to hear of your perspective in areas where you can see meaningful progress, particularly in areas of focus for us around integrating our product and services groups and messages, and reinforcing that we are all on the same team and reliant on one another to achieve the mission. I also agree with your thoughts about the importance of being proactive in managing career experiences and working with your manager, and that the 360-degree manager feedback process represents a really important opportunity for introspection and can facilitate continuous improvement. I am going to strive to use the feedback from my 360-degree review to improve in some specific ways, and I've already set some goals along those lines. We hope that every manager at Health Catalyst will follow a similar pattern. Thank you also for your comments about kicking off initiatives and then ensuring that there is the follow-through and commitment and budget to support the initiatives that we pursue. I agree strongly, and we are striving to become more disciplined and consistent here, by using the annual planning process as a robust and data-informed process. Part of that process must include a review of what we've done thus far, what the results have been, and then a response and decision about where we will continue our current investment levels, which may be 80-90% of investment areas, but also where we will reduce our investment (perhaps 5-10% of areas) and where we will increase investment (also perhaps 5-10% of investment areas). We are working to finalize this as a leadership team for the 2020 operating plan process, over the next two weeks or so, to propose and discuss with the board, and then to communicate to all of our team members so we all know what decisions we've made. I believe this process will help us improve in this key area. Thank you again for your commitment to Health Catalyst, for your many years of meaningful contributions to our success. I sincerely appreciate it. Best, Dan
      5.0
      Dec 28, 2019

      Great Company with Improvement Opportunities

      Vice president senior business leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Leadership that truly cares about team members Top notch medical and retirements benefits Working in healthcare with a meaningful mission

      Cons

      Difficulty making tough decisions around strategic investments No visibility into when company will be profitable

      avatar
      Health Catalyst Response
      6y
      Thank you for this feedback and for your contributions over the past 3-4 years at Health Catalyst. I appreciate the positives that you shared, along with the challenges and advice. We will try to not shy away from making tough decisions that are consistent with our mission and our success as a company. And we'll keep striving to keep team members' engagement as the #1 priority of our leadership team, and client success as a central part of who we are. Regarding your comment about timeline to profitability, we have shared publicly our intent to enter 2022 on an adjusted EBITDA-breakeven run rate. Thank you for your contributions to our company's success these past 3-4 years. Best, Dan
      5.0
      Dec 27, 2019

      A Great Company that Walks the Talk

      Slc team member
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health Catalyst is one of a small number of special companies. My only regret after joining them was that I had not tried to join years earlier, to be part of their superior culture, with customer sensitivity and a commitment to solving health care problems using data. The culture is an effective combination of employee-centric and customer-centric. Many others have posted about the work-life balance and employee benefits, and I confirm that these are exactly as described. Employees are expected to behave as owners, and are trusted to make the right decisions for their own benefit and for the company. There is constant attention on delivering value to customers, from supporting sales efforts to quantifying the improvements that are delivered, and at times asking the hard questions to be more confident that we are addressing the right problems. If you are more than a few years into your career, you will likely find Health Catalyst to be a breath of fresh air. If you are early in your career and you are at Health Catalyst, consider yourself to be in a special place that will positively influence you for decades.

      Cons

      It's hard to point out cons, although by writing them here, I know the CEO will read them and respond, and that's almost always a good thing. One difficulty with being so forthcoming to employees is that negative feedback can get over-emphasized. This happens to the point that I fear we miss some of the positives. For example, there has been recent feedback to the CEO about perceived unfairness of the company-wide bonus structure. I suspect most employees are pleased with this structure, but those aren't the people giving feedback. While I believe that for every stated complaint, there are 10+ silent people who feel the same way, I also believe there are many more who don't have those complaints.

      avatar
      Health Catalyst Response
      6y
      Thank you for this thoughtful review. I'm encouraged to hear of all the positive experiences you've had thus far in your experience. I also agree with the challenges you mention and the advice that you share. It is difficult, when receiving feedback to not under- or over-respond to that feedback. And this is particularly true when the sample size is small. For example, on an annual basis Health Catalyst typically receives less than 100 reviews on Glassdoor, but this sample size likely represents less than 10% of our team members' participation. This is one reason we encourage every team member, once a year, to share a transparent review on Glassdoor, to increase the number of contributors to this feedback channel. Likewise, every six months the Gallup organization surveys our entire team member base, and, as you just experienced with our latest encouragement, we strive to increase the number of participants in that survey to as close to 100% of eligible team members (all team members who have been with the company for at least three months) as possible. As we will discuss in today's All Team Member meeting, we achieved a 77% participation rate in the Gallup survey, with nearly 600 eligible team members providing this feedback. That level of participation enables us to learn at a deeper level, with greater confidence that this feedback is truly representative. This is one reason we will spend a great deal of time studying the Gallup feedback and then taking action in areas of improvement opportunity. We will also strive to follow your advice about decision-making. I recognize that an important responsibility of the CEO and of other leaders at Health Catalyst is, after listening carefully to many inputs, to not shy away from making decisions. And in a number of cases, perhaps most cases, that decision will not be one that everyone agrees with. Thank you again for your detailed feedback and for choosing to join Health Catalyst. I'm confident you will make a meaningful impact for good during your tenure! Best, Dan
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