Health Catalyst reviews

Thank you for your comprehensive feedback. And, thank you for the time and work you put in as a team member of Health Catalyst. First, to address your concern about an outdated tech stack, I am excited about the progress we have made with our next-generation data and analytics platform, Ignite, to ensure that we are using the latest, best-in-class technology in our work with our clients. I’m encouraged by the progress we have made with Ignite since launching the new platform a year ago. Ignite is part of an integrated solution, driving outcomes in our five key focus areas and supporting the success of our applications and accelerators. The strategy we are executing against positions Ignite as a central element of this integrated approach, highlighting its potential to stitch together multiple offerings and drive incremental value. Going further, we believe that to bring the best solutions to our clients, we must create and maintain in a more modular fashion across all our technology products. I find it truly exciting to take a fresh look at all the amazing work that has been done, much of it embedded within vertically integrated products, and then imagine a new innovative future where we have horizontal capabilities "plugging and playing" across many cohesively packaged business solutions that can be rapidly deployed to clients. This exciting work is kicking off in earnest now and will extend into our 2025 execution. Next, I recognize the difficulties of building connections in a remote-first culture. We have heard from some team members that collaboration is more difficult being remote, and there is value in “connecting” live rather than by Zoom. But, for the most part, continuing to be remote-first works well for us—our team member engagement continues to be high. In our most recent Gallup survey, we ranked in the 94th percentile. I would be remiss if I didn’t acknowledge and share my gratitude for the community-building efforts of the leaders of our affinity groups, each offering regular, meaningful opportunities to connect. I also want to acknowledge that there is tension, and sometimes tradeoffs required, as we try to find a balance in providing value to each of three stakeholder groups – team members, clients, and shareholders. The past few years have certainly been challenging to navigate, and I’m confident that we, as a leadership team, have not been perfect in that navigation. We remained committed to acknowledge, with transparency, both the positives, as well as the negatives, with a goal not to be hollow or to put a corporate spin on our communication. I’m sorry to hear that you felt our communication didn’t fully achieve our goal. We’ll keep trying to become better, which includes working to better address both the challenges and the reasons for optimism. In addition, I wanted to address your advice that we should find more opportunities for professional growth. I want to share that promotions are still considered as needed, with a bias toward promoting from within. I am grateful we’ve seen nearly 900 promotions-from-within occur at Health Catalyst over the past 3 ½ years. Again, I appreciate your contributions to our success and the thorough feedback you provided for us to consider. I wish you all the best in your next chapter. - Dan Burton

I appreciate you sharing your experience and sincerely thank you for your time and contributions as a valued team member at Health Catalyst. As has also been the case for a number of annual planning cycles over each of the past several years, there have been some team member reductions in certain areas, just as it is likely that there will be areas of increased investment as part of every annual planning cycle. This is a practice that occurs at most large, financially sustainable companies as part of their annual planning processes and should not come as a surprise to team members as it occurs. Importantly, even though this is uncomfortable, we remain committed to communicating the expectation, which we have shared more than a dozen times over the past several years, that we expect that there will be some level of reductions, including team member position reductions, as part of every annual planning cycle. With this, we also strive to be in a position to provide generous severance and rally to support affected team members. We are also grateful to have provided meaningful base salary increases in late 2024, which followed another meaningful companywide base salary increase in mid-2023 for our team members. These were top priorities in our annual planning cycles, even in challenging times. While we remain committed to upholding our value of transparency when communicating our annual planning process and related decisions, I’m confident we are far from perfect, and we can make improvements here. I wish you the best of luck in your future endeavors. – Dan Burton