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      Health Catalyst

      Engaged Employer

      Health Catalyst reviews

      3.3

      44% would recommend to a friend

      (783 total reviews)
      avatar

      Ben Albert

      28% approve of CEO

      24% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      4.0

      Work/Life balance

      3.9

      Culture & values

      3.3

      Senior management

      3.3

      Compensation and benefits

      2.9

      Career opportunities

      Health Catalyst has an employee rating of 3.3 out of 5 stars, based on 783 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Health Catalyst employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      783 reviews
      3.0
      Oct 1, 2020

      Incredible place to work, but may not be here very much longer.

      Professional services
      Recommend
      CEO approval
      Business Outlook

      Pros

      1) It is easy to make lifelong friends at this company. Each and every team member I interact with are just incredible human beings. 2) Realizing valuable ROI with our clients and experiencing the chance to change healthcare for the better one project/client at a time is very satisfying 3) Very mission driven 4) Leadership is transparent 5) I love the success framework 6) I love my team, my peers, and my managers 7) Incredible benefits and great place to work

      Cons

      1) While innovation is happening through acquisitions (which I love and think we should do more of), internal innovation has completely dried up (not referring to HAS because it's not a sellable solution for our clients). Our operations team has created so many heavy handed processes, meetings and internal checkpoints that it's impossible to innovate and create solutions that truly benefit our client partners. We have business units that have hardly seen any success in 2-3 years and we still continue to dump money and resources into them. At the same time, we tamp down any new ideas or solutions that don't fit within our preconceived boxes of thinking and processes that we have made for ourselves internally. It's frustrating to watch. Why do we continually funnel money and resources to solutions that can't sell and haven't provided any real value for our clients? There is no process in place to pilot from the ground up. Way too top heavy. 2) We have created a culture of entitled complainers. Catalyst is an incredible place that offers an incredible benefits package and culture. Yet people still find ways to overwhelm the Q&A feeds with complaints that sound petty and ungrateful. Yes, there will always be room for improvement, but do we really need to complain about not getting our pie on pie day because the office is closed for COVID? We do ourselves a disservice focusing our efforts on addressing entitled behaviors.

      avatar
      Health Catalyst Response
      5y
      Thank you for this detailed, thoughtful and well-informed review and feedback. Thank you also for 8+ years of contribution to Health Catalyst. And thank you for your courageous transparency in highlighting some areas where we need to improve. I find much of what you share to be very resonant, and areas where we specifically want and need to improve in 2021. This includes a re-look at our professional services pricing model, the relationship between software and accelerators, the innovation investment process, the growth pillar investments, and making tough decisions about where to stop investing as well. I also admit that we may struggle as leaders being too 'nice' and not making deeper cuts to enable greater investment in new areas. I think this is a personal challenge of mine, particularly during the pandemic. Other senior leaders are a good complement and balance to me, and I'll try to listen carefully to these other voices and perspectives throughout the planning process. I hope you will choose to stay with us at Health Catalyst, but I also understand that there are times and seasons for different types of experiences, and if you do decide to pursue another path, I wish you incredible success! Best, Dan
      4.0
      Sep 30, 2020

      Still a great company but...

      Not a manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      CEO is as genuine as they come. Mission is honorable and authentic. Great work/life balance, especially during COVID.

      Cons

      Despite all the news of layoffs and furloughs on the care delivery side of healthcare, many HC employees keep asking for more. More of this. More of that. Why can't we do this like we used to? As we grow, the open communication lines seem open but on a day to day basis, there is a "don't make waves feeling."

      avatar
      Health Catalyst Response
      5y
      Thank you for this review and feedback, and I appreciate the need for us to reinforce and welcome critical feedback and even opposing perspectives and positions. We absolutely want to welcome this, and we'll think about ways to encourage this lively debate and discussion moving forward. Thank you for all your contributions to our company's growth and success! Best, Dan
      5.0
      Sep 1, 2020

      Great place to have a career

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Management is very honest with the state of the company and has been willing to make sacrifices to ensure that we haven't had to let anyone go during this SARS-CoV-2/COVID-19 pandemic. We're encouraged to make sure we take care of ourselves and our families and concessions have been made so that we have the time for that. Management tries hard to make sure we're given everything we need to be able to do our work and do it well and we are encouraged to stay continuous learners. It helps to make this a career and not just a job, or just over broke, to know they really do care about their team members. Like others have said it makes easy to not just feel like employee number 50239.

      Cons

      Due to the state of the world, and the concessions mentioned in the pros, we are understaffed and overworked. Everyone is stressed and it does come out in middle management as it rolls down hill. As at least one other person has said it's disheartening to see employees put on performance review after performance review and then do the bare minimum to not get fired. The rest of us then have to pick up the slack. Those people get their hands held and those of us who are good performers, while well compensated, get somewhat ignored because they know we'll still come in and get the job done. Yes, I realize these 2 ideas are somewhat contradictory but the second does add to the stress of the first.

      avatar
      Health Catalyst Response
      5y
      Thank you for your feedback and for the perspectives you shared. Thank you also for over 5 years of contribution to Health Catalyst! I'm glad to hear that you feel supported at Health Catalyst, and that we care about you and your colleagues. That is certainly how I feel. Thank you also for the feedback in areas for improvement -- and I recognize how team members are feeling stretched right now in particular. It is a constant challenge for us to try to balance team member sustainability with financial sustainability, and while we strive to find that right balance, it is elusive and we constantly need to be assessing how we're doing there. I also appreciate the feedback regarding performance management -- certainly feedback we've heard multiple times. We will be working to improve here and embedding some additional emphasis in our manager training as we enter the 2021 planning process this fall. Thank you again for your many years of contribution and dedication to the company. Best, Dan
      Viewing 253 - 255 of 783 Reviews
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      Glassdoor has 846 Health Catalyst reviews submitted anonymously by Health Catalyst employees. Read employee reviews and ratings on Glassdoor to decide if Health Catalyst is right for you.