53% would recommend to a friend
Scott Cutler
33% approve of CEO
53% positive business outlook
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Ratings trend for the last 6 months (949 reviews)
The top reviewed jobs include
Users say... "Great benefits and the company is well diverse." "Great people and a good company that truly believes in its product." "Great Team members" "Good Work/Life Balance" "Accepting and patient managers, work from home, you don't have to be treated as a punching bag for customers, supportive, good environment"
Users say... "Company doesn’t actually value their employees, pay is low for the skills required for the position, PTO is rarely approved even with significant notice, company promises inclusivity and understanding of those with disabilities but does not deliver on this at all, departments do not communicate well leaving a constant disconnect that hinders employees and members, management is not nearly as knowledgeable as they should be (most teammates know more than management), Member Service is treated like a revolving door with constant layoffs and new hires, there are constant system issues that fall back on the employees and hurt our metrics" "They threw new people on phones with little training and no help." "Awful managers." "Upper management has lost touch with the front line workers." "average salary compensation and lack of pay transparency"