Is HealthEquity Inc. a good company to work for?

HealthEquity Inc. has an overall rating of 3.2 out of 5, based on over 980 reviews left anonymously by employees. This rating has decreased by 13% over the last 12 months. 53% of employees would recommend working at HealthEquity Inc. to a friend and 53% have a positive outlook for the business. The best reviews about HealthEquity Inc. have been left by employees working as Business Analyst , Client Service Representative and Service Delivery Manager .

Does HealthEquity Inc. pay their employees well?

According to anonymously submitted Glassdoor reviews, HealthEquity Inc. employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at HealthEquity Inc.. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at HealthEquity Inc.?

53% of HealthEquity Inc. employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HealthEquity Inc. 3.5 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HealthEquity Inc.?

Member Service Representative (41) , Customer Service Representative (28) , Service Delivery Manager (28) , Manager (25) , Member Service Specialist (20) , Member Services Specialist (20) , Senior Software Engineer (18) , Implementation Manager (13) , Director (12) , Member Services Representative (12) , Analyst (11) , Client Service Representative (11) , Software Engineer (11) , Business Analyst (10) , Member Service Representative II (9)

What are the pros of working at HealthEquity Inc. according to real employee reviews?

"Great benefits and the company is well diverse." ((in 120 reviews)); "Great people and a good company that truly believes in its product." ((in 49 reviews)); "Great team members" ((in 40 reviews)); "Pay was great" ((in 38 reviews)); "Good Work/Life Balance" ((in 32 reviews))

What are the cons of working at HealthEquity Inc. according to real employee reviews?

"They show their "purple culture" through constant layoffs." ((in 22 reviews)); "Awful managers." ((in 14 reviews)); "The culture is probably gone for good and communication with upper management is nonexistent." ((in 12 reviews)); "The content we go over needs at minimum 6 weeks of training." ((in 11 reviews)); "training is definitely valuable, but it would be even better if we received additional compensation for taking on these extra responsibilities." ((in 8 reviews))

What are employees saying about HealthEquity Inc. layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HealthEquity Inc. layoffs and their outlook for job security at HealthEquity Inc. in 2026.

What are the top reviewed HealthEquity Inc. locations?

Draper , Irving , Salt Lake City , Dallas , Tempe , Louisville , Milwaukee , Phoenix , Price , San Mateo , Atlanta , Lehi , Sandy , New York , Houston , Seattle , South Jordan , Richfield , Kansas City , Mesa , Celina , Texas City , San Diego , San Francisco , Parker , Miami , Alpharetta , Utah , Dallas-Fort Worth , Cleveland

HealthEquity Inc. reviews

3.2

53% would recommend to a friend

(948 total reviews)

Scott Cutler

33% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HealthEquity Inc. has an employee rating of 3.2 out of 5 stars, based on 948 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HealthEquity Inc. employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

948 reviews

1.0

Jul 30, 2025

Awful, awful, awful.

Team member

Recommend

CEO approval

Business Outlook

Pros

You can work from home.

Cons

Layoffs. Awful managers. Outsourcing work. US based employees working 15+ years laid off so they can pay people from other countries less money. Managers yell and swear at employees, HR does nothing. Systems do not work. Cards always declining. Customer service doesn’t have knowledge regarding the plans like they used to. Never get actual helpful answers or education like they prided themselves for in the past.

HealthEquity Inc. Response

9mo

Thank you for sharing your experience. We’re glad you’ve found value in the flexibility to work from home, and we also hear the concerns you’ve raised. HealthEquity is focused on growing sustainably so we can continue meeting the needs of our members while supporting our teammates. We know times of change can be challenging, and we’re appreciative of your honesty as we work to balance member trust with teammate support. We hope you take the time to report concerning behaviors or privacy concerns to your upper leadership or your People Business Partner. We appreciate you taking the time to share your perspective.

3.0

Jul 1, 2025

Noble mission, low morale

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Everyone believes in the mission to save and improve lives by empowering healthcare consumers.

Cons

Top priority initiatives change often, creating confusion and waste.

HealthEquity Inc. Response

11mo

Thanks for highlighting the shared commitment to our mission—that belief is what drives our work every day. We know shifting priorities can create confusion, and we’re working to bring more focus and clarity to how we set and communicate direction, so teams can move forward with confidence and impact.

1.0

Feb 16, 2025

"Purple Culture" is a front

Member support representative

Recommend

CEO approval

Business Outlook

Pros

The benefits are decent and great coworkers.

Cons

The company preaches purple culture and everyone in management wears fake smiles. The experience I had started with subpar training. The content we go over needs at minimum 6 weeks of training. We received quite a few investment calls but we barely touched on the subject. It became clear very quickly that the trainers and most managers have no clue what's going on. Simple questions go ignored and we are told to call question line for assistance. Question line took about 15 minutes on average to reach someone. Keeping a member on hold this long shows that HQY really does not care about respecting the members time. I was made to take calls via a personal bluetooth speaker(which I'm sure violates some sort of privacy laws) even though I made management fully aware of my malfunctioning headset in ample enough time to be sent a replacement. The company is also riddled with neverending card, website, and fraud issues. Please beware!

HealthEquity Inc. Response

1y

Thank you for sharing your feedback. We’re glad you valued the benefits and your coworkers, but we’re sorry to hear about the challenges you faced. We take your concerns about training, IT issues, and communication seriously, and we’re committed to improving these areas for our teammates. Feedback will be escelated to the appropriate teams. We regret to hear any experience that made you feel unheard or unsupported. We appreciate your time with HQY and wish you the best moving forward.

Viewing 76 - 78 of 948 Reviews

Jobs at HealthEquity Inc.

Intern - Public Policy and Government Affairs

Member Service Specialist I

Sr Third Party Risk Analyst (TPRM)