HealthMEDX reviews

3.1

53% would recommend to a friend

(51 total reviews)

Pam Pure

42% approve of CEO

46% positive business outlook

HealthMEDX has an employee rating of 3.1 out of 5 stars, based on 51 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HealthMEDX employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

51 reviews
4.0
Apr 2, 2015
Recommend
CEO approval
Business Outlook

Pros

I've worked here for quite a while and while there are some issues still to be worked out, I do think it is a good place to work and have been satisfied overall working here. Here are what I consider to be the good points: Relaxed dress code Good benefits Ability to work from home or take off when needed Great people Have started trying to move forward in the best way and make necessary changes. There are things that still need improvements, but it is not as bad as some have made it sound. Within this industry, there is little room for people who are not self-motivated or self-accountable. And a lot of the changes that have occurred lately have helped to remove those people to improve overall performance in certain departments. With any company, there are going to be growing pains and rough periods while the correct processes and management are being found. I think they are trying to go in the right direction though.

Cons

Here is what still needs imrovements: Training program Correct personnel in certain positions especially management Better communication and centralized source of information Useless management positions because the right people are not in them The person over the Professional Services group is not a good fit for the company. She is very hard to work with and has created a lot of enemies in the decisions she makes and the way she treats people.

1.0
Oct 28, 2015
Recommend
CEO approval
Business Outlook

Pros

Decent amount of vacation days. Flexibility to work from home occasionally. Good location, right off the highway.

Cons

I thought it was a good job at first. They ease you in and give you a small quota of cases that you have to close, which seems reasonable. Unfortunately, the quota rises exponentially with no additional training, knowledge, or ways to learn how the software works. The job started off as a support job where you pick cases from a queue and work them. During my tenure there, they turned it into a call center where you have to answer the phones for customers calling in for help. However, there is no documentation for the software and it was hard to get answers from anyone in the company about how the software worked. Most of the time you'd have to leave the customer on hold while you ran around the building trying to find someone who knew how something worked. Customers were always frustrated and I was always frustrated because I didn't have the proper training/knowledge to help the customers in a timely manner. Along with the no documentation, the software was ALWAYS broken. There were major aspects of the software that wouldn't function for weeks on end and there was no work-around or solution to provide to the customer. There was a lot of attitude and condescension from the seasoned employees. They also seemed to abide by the "it's not my job" philosophy most of the time. Most of them weren't very friendly and would even go out of their way not to help you. Management was out of the loop on so many levels that it was ridiculous. They wouldn't even know a problem was a problem until weeks or months later. The last thing I will say is.... if you are hoping to get your foot in the door so you can work your way into something else whether it be IT, programming, management, etc., don't waste your time. I, along with many others, had the qualifications to move up and into other departments where we were qualified. We were always overlooked and they would hire from the outside or they would hire someone who had worked there a long time that didn't have a degree or any kind of qualifications aside from tenure.

2.0
Sep 28, 2015

Great Vision, Poor Leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Casual work environment, competitive salaries and benefits, core employees (the doers) are fantastic people who care about those around them and invest in one another daily

Cons

The leadership of HealthMEDX is a "who's who" network with little tolerance for differing opinions or those with a voice and confidence to speak up.

Viewing 10 - 12 of 51 Reviews

Glassdoor has 51 HealthMEDX reviews submitted anonymously by HealthMEDX employees. Read employee reviews and ratings on Glassdoor to decide if HealthMEDX is right for you.