Apr 4, 2018
Healthfirst reviews
3.4
56% would recommend to a friend
Pat Wang
68% approve of CEO
49% positive business outlook
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Healthfirst has an employee rating of 3.4 out of 5 stars, based on 1,097 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Healthfirst employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).
Reviews by job title
1K reviews
1.0
Mar 27, 2018
Recommend
CEO approval
Business Outlook
Pros
Was nice to think you could help people.
Cons
These are cut throat savages that would hire and fire people as if they bought a faulty toaster, with no regard to family, commitments, or achievements. If you enjoy sadism and chasing your tail mindlessly, this might be the job for you. If you don't, click the X on any job solicitation they post and thank your lucky stars; you just dodged a bullet.
1.0
Aug 1, 2017
Recommend
CEO approval
Business Outlook
Pros
First everyone wants to know, the pay. Well, your pay when you start in 2017 would typically start at about $17.33 an hour, which adds up to about $36,050 a year. There is a 3% yearly increase every year as long as you do what you are supposed to do. Everyone gets this increase. You can get more if you take special projects and ect. You can work this position for as long as you want and they will increase in pay every year. There are people that are working this position for more than 15 years and they are the nicest people you will ever meet! For every $1 you contribute to your 401k (up to 6% of your pay), Healthfirst, will make a company matching contribution of $1 to your account which is administered by Vanguard. PTO (Paid time off) is offered in days, so you start initially with 152 hours which is 19 days. The offer paid holiday leave for the following days, New Year’s , Dr. Martin Luther King, Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. They close at 3pm the business day before the paid holiday mentioned. You get paid for the hours your shift runs past the 3pm mark.
Cons
Working here at Healthfirst is currently a test of civil and social dexterity. I will break down to you some points about this Member Service position. The Dress code is business casual and they have dress down Fridays on occasions. There is a monthly one on one review with your supervisor where you can get an update on how you are doing on the phone. Typically you would know all of your attendance metrics since this in the Verint system they use to track all your calls. The first month you get no official scored, just FYI’s. After that, the calls are graded and will affect your payout and overall call metrics. Managers of customer service seem to be, well, obtuse to the customer service experience. Ironically, most of them were Member services representatives. You will meet the during training and see them walk around. You will see what I mean. You earn a quarterly bonus for keeping your attendance, which includes not missing days and being at your desk. You have to keep it above 98% to receive the quarterly incentive max payout of $450. Then it breaks down to $350 (97 – 97.99%), $250 (96% – 96.99%) and $150 (95-95.99%). Anything below 95, there is no monetary reward. You also earn a quarterly bonus for the QA (Quality Assurance) calls. Now the max for this bonus is $725 if your QA call averages above 99% and above. Then it breaks down to $650 (98-98.9 %), $500 (97-97.9%). Anything below 97 % does not merit a reward. One major thing to note is that your calls will be reviewed by the Florida Healthfirst call center. I’m not sure if it’s the sun down there but there are always errors in these monthly calls which can dramatically crash your score. So you guess it, it will affect your payout. You have the right to rebut your calls and have the scores reviewed. You are given a chance to listen to the calls, so you can correct the Florida rep errors and have your score back up where it belongs, thus allowing your pay to be the max. The rebuttal process is not web based, it via email using a word document template. Go figure.
Viewing 16 - 18 of 1,097 Reviews
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